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Essential Duties and Responsibilities:

Communicate with clients via phone and web-based chat function. Handle high volume of inbound calls and web-chat inquiries in a timely manner, dedicating work time to call availability and effectively managing after-call work. Close sales of tour packages for travel agents and individual customers by providing the features, benefits, competitive edge, and value of each tour package. Proactively meet conversion targets and other key performance indicators as assigned. Actively listen to identify customers' needs, clarify information, answer questions, and research and resolve issues by providing applicable solutions and/or alternatives. Make follow-up calls or emails to provide customers with necessary information on pricing, itineraries, and other pertinent information. Process customer requests via our CRM system and document calls according to standard operating procedures. Process guest payments and send invoices after every transaction.

Required Qualifications:

Bachelor's Degree and/or equivalent certification or experience in a related field. Travel, tourism, or hospitality industry experience preferred but not essential. Excellent communication, organization and time management skills. Possess strong attention to detail and accuracy in record keeping and data entry. Ability to multi-task and manage set priorities. Familiarity with Softrip, Zendesk Sabre or Salesforce systems beneficial. Knowledge of CIE Tours destinations a plus.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

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Find & Apply For Reservation / Ticket Agent Jobs in Morristown, New Jersey

Travel Reservations Agent