Concessions Manager
- Full Time Overview The Concession Manager will be responsible for all aspects of concession operations, to include multiple
- food concepts, permanent stands, portable carts and kiosks.
Reporting to our Director of Food and Beverage, our Concession Manager,will be working closely with other team members on site. Our Concession Team will aim to maximize sales by ensuring that guests receive an exceptional overall experience and that service expectations are met or exceeded within all unit outlets.
Duties & Responsibilities:
- Manage and coordinate the food preparation side of the concession stand.
- Oversee the preparation and presentation of food, ensuring that they meet the highest standards of quality and presentation.
- Train and develop concession stand team members, including cooking techniques and food safety.
- Maintain a clean and safe working environment, adhering to all health and safety regulations.
- Coordinate and supervise team members and volunteer group members
- Interview and hire new team members, training them on company goals, policies, and procedures to ensure team performance and excellent guest service
- Comply with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
- Execute an effective cash handling system, maintain inventory, verify sales reporting, and prepare cost and operational reporting
Requirements:
- Able to work in a fast-paced environment
- Able to multitask, prioritize, and manage time efficiently
- Physical endurance to stand for an entire shift
- Self-motivated and self-directed
- Works well as part of a team and on individual tasks
- Able to work mornings, nights, and weekends
- Physically able to stand and move during the length of shift; able to bend and kneel through shift; able to lift up to 25 pounds or more
- Must pass a background check
- Able to read and write
Compensation:
- Competitive benefit package
- Paid holidays and vacation
- Employee Discount
- Free lunch durning shifts and free gym membership
Job Type:
Full-time Pay:
$40,000.00
00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Application Question(s): A client is upset about a service delay. He's speaking loudly and attracting attention. What would you do? A. Acknowledge his feelings and explain how you'll try to speed things up B. Politely ask him to calm down and explain that getting upset won't help speed things up C. Explain that all clients are equally important and you're doing your best D. Suggest he contact the customer service hotline E. Direct him to speak to your supervisor A guest leaves a very positive, detailed online review about their experience at your hotel. What would you do? A. Reply publicly thanking the customer and mention an upcoming promotion B. Reply and publicly offer a discount for a future stay C. Create a broadly applicable thank you message that you can send to all positive reviewers D. No response is required; focus on responding to any negative feedback A guest orders the same entrée each time she comes in and has a different complaint about it every time. As the assistant restaurant manager, what would you do? A. Suggest she try one of the other popular entrées instead B. Ask your manager to speak to the guest C. Politely ask her why she keeps ordering this entrée if she doesn't like it D. Offer her a refund every time she complains
License/Certification:
Driver's License (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to
Commute:
Geneva, OH 44041 (Required)
Work Location:
In person