Find & Apply For Restaurant / Food Service Manager Jobs in Lugoff, South Carolina

Job Summary We are seeking an energetic and detail-oriented Front of House Manager to lead our guest services team and ensure an exceptional experience for all visitors. In this pivotal role, you will oversee daily operations at the front desk, coordinate reservations, manage guest relations, and uphold the highest standards of hospitality. Your leadership will foster a welcoming atmosphere, streamline service processes, and maintain a smooth flow of communication between staff and guests. This position offers an exciting opportunity to bring your passion for hospitality and team management to a dynamic environment focused on delivering memorable guest experiences. Responsibilities Supervise front of house staff, including receptionists, concierge, and service personnel, ensuring excellent customer service at all times Oversee reservation systems, booking procedures, and guest check-in/check-out processes using hospitality management software Handle guest inquiries, complaints, and special requests with professionalism and promptness to ensure satisfaction Coordinate with housekeeping, food service teams, and maintenance to uphold cleanliness and operational standards Manage credit card payment processing, cash handling, and financial record maintenance accurately and securely Lead team training on customer service excellence, safety protocols—including first aid and CPR—and conflict management techniques Ensure compliance with health and safety regulations such as manual handling procedures and heavy lifting safety guidelines Requirements Proven experience in hospitality management or front desk operations within hotels or resorts Strong leadership skills with the ability to motivate and guide a diverse team in a fast-paced environment Excellent customer service skills with a friendly, approachable demeanor Multilingual or bilingual abilities are highly desirable to serve a diverse clientele effectively Proficiency in Microsoft Office applications and familiarity with hospitality reservation systems and POS (Point of Sale) systems Knowledge of hotel or resort operations, including guest relations, financial record keeping, and conflict resolution Ability to perform manual handling tasks safely, including heavy lifting when necessary for cleaning or supply management Valid certifications in first aid and CPR are preferred; additional certifications in conflict management or hospitality safety are advantageous Join us as our Front of House Manager to create welcoming environments where guests feel valued from the moment they arrive! Your leadership will inspire your team to deliver outstanding service while ensuring operational excellence every day.

Pay:

$45,000.00 - $50,000.00 per year

Work Location:

In person