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Hospitality
Restaurant / Food Service Manager
Barnard, VT

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Relais & Châteaux

Dining Room Manager - Twin Farms

Job Description

Company DescriptionLocated in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.

Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.

Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.

Job DescriptionThe Dining Room Manager at Twin Farms supports the Food & Beverage Director in the day-to-day operations of all dining venues, ensuring exceptional service standards, operational excellence, and memorable guest experiences. This role is a key member of the Food & Beverage leadership team, setting the tone for professionalism, hospitality, and thoughtful service across the resort's dining operations.

Key ResponsibilitiesAssist the Food & Beverage Director with daily operations across all food and beverage outletsServe as a member of the leadership team, supporting performance management, team motivation, and efficient use of resourcesEstablish and uphold service standards that reflect knowledgeable, polished, and genuinely warm hospitalityCoach and mentor dining staff in service technique, wine and food knowledge, and interpersonal skillsPlay a key role in the planning and execution of group dining experiences and special eventsSupport departmental administration, including purchase orders, staff scheduling, and review and authentication of timesheetsAct as a primary communicator within the department regarding daily dining operationsOpen and/or close dining venues as needed, including The Dining Room, Twigg's, Lewis Thompson Dining Room, and the Wine Cellar, ensuring all spaces are properly secured and prepared for serviceOversee room arrangements and final table setups with a strong attention to detailMake timely, practical decisions that balance the needs of guests, staff, and the resortExpedite food and beverages and step into service roles as needed to maintain seamless operationsMaintain dining room safety standards and ensure staff compliance with all safety proceduresMonitor inventory for bar and dining supplies, equipment, and uniforms; submit requisitions and oversee restockingCollaborate closely with the culinary team to review menus and ensure guest needs and preferences are metManage guest relations within the dining experience, directly addressing concerns and resolving issues to the highest level of satisfactionAnticipate service challenges and proactively adjust pacing and workflow to ensure smooth operationsAssist with hiring initiatives and support corrective and disciplinary actions, including terminations, in collaboration with Human ResourcesInspect staff grooming and attire, addressing any deficiencies to maintain professional standardsQualificationsDemonstrated organizational skills, including the ability to anticipate future needs, plan accordingly, and maintain consistent follow-upGuest-focused approach to resolving concerns with a positive, proactive mindset and strict adherence to confidentialityStrong communication skills across a variety of situations, including supervisory and leadership responsibilitiesConsistently professional demeanor, particularly when addressing elevated guest concernsAbility to respond quickly to changing demands while remaining resourceful and solutions-orientedProven ability to manage multiple priorities simultaneously with efficiency, accuracy, and attention to detailSkilled at establishing, maintaining, and following through on priorities despite frequent interruptions and unexpected challengesFlexible and reliable availability, including opening and closing dining areas and working weekends and holidaysAdditional InformationAt Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.

Our benefits include:

Health, dental, and vision insurance with employer contributionsComplimentary life insurance401(k) retirement plan with employer matchPaid vacation, holidays, and sick timeEmployee Assistance Program (EAP) with confidential support and resourcesRelocation and travel assistance for select rolesDaily staff mealTraining, professional development, and tuition assistanceCompetitive wagesEmployee referral bonusesExclusive dining and lodging privilegesBecause taking care of our people isn't a perk—it's a tradition.