Find & Apply For Restaurant / Food Service Supervisor Jobs in Big Rapids, Michigan

Job Title:

Shift Lead -

Restaurant Position Summary:

We are seeking a reliable, energetic, and hands-on Shift Lead to help oversee daily operations in a fast-paced restaurant environment. This role is responsible for ensuring excellent customer service, supporting front-of-house staff, and maintaining smooth service flow during shifts. The ideal candidate is a strong communicator, quick problem-solver, and team leader who thrives under pressure.

Key Responsibilities:

Lead and support front-of-house staff during assigned shifts, ensuring efficiency and teamwork Handle customer complaints and resolve issues promptly and professionally Keep servers on task, organized, and focused during busy service periods Assist behind the bar with preparing drinks as needed Greet guests and help create a welcoming dining experience Perform regular table touches to check on guest satisfaction and address concerns Support service by running food and assisting with bussing tables when necessary Act as the point of contact for any issues that arise during the shift, including staff or operational challenges Maintain cleanliness, organization, and adherence to restaurant standards Communicate effectively with kitchen and bar staff to ensure timely service

Qualifications:

Previous restaurant experience required; leadership or supervisory experience preferred Strong customer service and conflict resolution skills Ability to multitask and stay organized in a high-volume environment Comfortable stepping into multiple roles (server support, bar assistance, host duties, etc.) Excellent communication and leadership abilities Flexible schedule, including nights, weekends, and holidays

Work Environment:

Fast-paced, high-energy restaurant setting Requires standing, walking, and lifting throughout the shift

What We're Looking For:

A proactive leader who leads by example, supports their team, and ensures every guest leaves with a positive experience.

Pay:

$15.00 - $20.00 per hour

Benefits:

Employee discount Paid training

Experience:

Bartending:

1 year (Preferred)

Serving:

1 year (Preferred) Shift management: 1 year (Preferred) Shift availability: Night Shift (Required) Day Shift (Preferred)

Work Location:

In person