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Hospitality
Restaurant / Food Service Supervisor
Sterling Heights, MI

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BIG Best In Games

Venue Manager

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Job Description

Venue Manager BIG Best In Games Sterling Heights, MI Job Details Full-time $50,000 - $80,000 a year 7 hours ago Benefits Health insurance Paid time off Qualifications Customer communication Management Sales Team development Recruiting Interviewing Retail management Full Job Description Job Summary We are seeking a dynamic and experienced Venue Manager to oversee the daily operations of our establishment. The ideal candidate is a hands-on leader with experience in hospitality, entertainment, food service, or retail management who thrives in a fast-paced environment and enjoys developing teams, driving results, and delivering outstanding customer service. Responsibilities Support the daily operations of the venue, including attractions, restaurant, bar, parties, and guest services. Lead and develop team members to ensure excellent guest experiences and operational efficiency. Assist with recruiting, interviewing, onboarding, training, and coaching staff. Monitor labor, scheduling, inventory, and operational performance. Ensure compliance with food safety, alcohol service, and company standards. Utilize POS systems, including Toast, to support cash handling, reporting, and inventory management. Address guest concerns professionally and effectively. Support the execution of birthday parties, group events, fundraisers, and special promotions. Maintain high standards of cleanliness, safety, and presentation throughout the facility. Assist in driving sales, profitability, and overall venue performance. Perform opening, closing, and manager-on-duty responsibilities as assigned. Qualifications Previous management or supervisory experience in hospitality, entertainment, food service, retail, or a related industry. Strong leadership and team development skills. Experience with scheduling, inventory management, and operational oversight. Knowledge of food safety and guest service best practices. Experience with POS systems such as Toast preferred. Excellent communication, organizational, and problem-solving skills. Ability to work evenings, weekends, and holidays as needed.
Job Type:
Full-time Pay:
$50,000.00 - $80,000.00 per year
Benefits:
Health insurance Paid time off Application Question(s): Are you able to work all required weekend shifts (Friday, Saturday, and Sunday)?
Experience:
Management:
1 year (Preferred) Ability to
Commute:
Sterling Heights, MI 48314 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance