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Luella's Bar-B-Que Front of House Supervisor Luella's Bar-B-Que LLC Asheville, NC Job Details Part-time $21

• $23 an hour 9 hours ago Benefits Free parking 401(k) Employee assistance program Qualifications Customer communication Hospitality industry experience Food and beverage industry expertise Full Job Description

ARE YOU PASSIONATE ABOUT FOOD AND BUILDING LASTING CONNECTIONS?

Since 2007, Luella's Bar-B-Que has been serving great food and genuine hospitality in a fun, energetic, and welcoming environment. We believe a restaurant can be more than just a place to work. It can be a place where people grow, build meaningful connections, and take pride in the experiences they create for guests and team members alike. At Luella's, we look for people who lead with character and hospitality. We like to say, it's more than a meal, it is how we make them feel. We look for these qualities in our team: Attitude

• shows up with positivity and contributes to the energy of the team Curiosity
• stays open, coachable, and eager to learn Integrity
• does the right thing and takes ownership of actions Empathy
• understands and cares about their impact on the experience of others Luella's operates North Asheville and South Asheville locations, along with a growing catering department.

As a locally owned restaurant group, we are proud of our food, our community roots, and the fun, eclectic environments where our team delivers memorable guest experiences every day. If you believe hospitality is about taking care of people and value creating meaningful experiences for others, we would love to meet you. SUMMARY The Front of House Supervisor is a key leader in the restaurant, responsible for upholding company standards while delivering on our cultural, financial, and quality measures of success. This role requires skillfully balancing the needs of guests, team members, and the business, while leading by example in a fast-paced, high-volume environment. This position plays a critical role in developing future leaders, supporting daily operations, and ensuring every guest receives a consistent Taste the Love experience.

RESPONSIBILITIES GUEST EXPERIENCE & HOSPITALITY

Lead shifts with a focus on delivering an exceptional Taste the Love experience for every guest Model a natural surplus of hospitality toward guests, team members, and vendors Maintain strong awareness of the dining room and proactively address guest needs and concerns Uphold service standards, cleanliness, and overall guest experience expectations Represent Luella's positively within the restaurant and the broader community

POSITION EXECUTION

Lead and execute shifts effectively, ensuring smooth and efficient operations Work in and support all Front of House positions as needed Maintain in-depth knowledge of menu items, recipes, and operational processes Complete all shift checklists thoroughly and consistently Support administrative tasks including bank runs, time punch approvals, and invoice uploads Ensure compliance with all ABC , Health Department, and safety regulations through strong operational standards Communicate clearly and professionally in both written and verbal formats Use sound judgment and attention to detail to solve problems and improve operations

TEAM & CULTURE CONTRIBUTION

Lead by example, demonstrating accountability, integrity, and a commitment to excellence Support recruiting, hiring, onboarding, and training of new team members Provide ongoing coaching and feedback to support team member growth and performance Foster a collaborative, respectful, and positive team environment Actively develop leadership and management skills, using this role as a growth opportunity Contribute to a culture rooted in hospitality, continuous improvement, and team success

QUALIFICATIONS

Must be 21+ years old Prior experience in a high-volume restaurant environment required Previous leadership, supervisory, or training experience preferred Working knowledge of Front of House operations, service standards, and cleanliness expectations Proficiency with POS systems and ability to quickly learn new technologies Strong communication, organization, and problem-solving skills Demonstrated passion for hospitality, Southern food traditions, and consistent guest experiences

PHYSICAL & SCHEDULE REQUIREMENTS

Ability to stand and remain on feet for extended periods Ability to walk, talk, hear, and maintain sustained mental and visual attention Ability to stoop, kneel, crouch, reach, and use hands to handle tools or controls Ability to lift and move items, including tables and cases of food and beverage (up to ~20 lbs overhead) Ability to work in various environments including kitchens, dining rooms, patios, offices, and off-site catering venues (indoor and outdoor) Ability to work a flexible schedule including AM/PM shifts, weekends, and holidays

BENEFITS

Hourly compensation based on experience (average starting rate $21

• 23/hour) Part-Time (after 60 days): Employee Assistance Program and Direct Primary Care (Luella's pays 30% of individual premiums) 401(k) eligibility after 60 days Teamshare bonus eligibility after 90 days Career advancement and cross-training opportunities Free shift meals and dining discounts Free parking Employer-funded continuing education Tuition allowance after two years toward hospitality management or culinary arts programs