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Hospitality
Restaurant / Food Service Supervisor
Uniontown, OH
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Area Operations Supervisor Role Overview Tomtreyco is seeking an experienced and results-driven Area Operations Supervisor to lead and support a group of McDonald's restaurants within an assigned operating patch. The Area Operations Supervisor is accountable for the consistent execution of company standards and operating priorities across assigned restaurants. This position leads, manages, coaches, and holds General Managers and restaurant leadership teams accountable for operational performance, profitability, staffing, talent development, food safety, and the guest experience. Reporting to the Director of Operations, the Area Operations Supervisor translates organizational priorities into restaurant-level action, identifies performance gaps, develops corrective plans, and helps restaurant leaders build strong, sustainable operations. The position also provides support across other operating patches during leadership absences, transitions, restaurant openings, and special projects. Key Responsibilities Lead, manage, and hold restaurant leadership teams accountable. Establish clear expectations, provide consistent coaching, evaluate performance, and reinforce accountability across assigned restaurants. Drive restaurant performance. Monitor operational and financial results, identify performance gaps, and develop action plans that improve sales, profitability, service, staffing, food safety, and guest satisfaction. Develop General Managers and leadership teams. Support hiring, onboarding, training, retention, performance management, succession planning, and the continued development of restaurant leaders. Manage profitability and cost controls. Review profit-and-loss performance and work with General Managers to improve labor management, food cost, inventory controls, scheduling, sales growth, and controllable expenses. Ensure operational excellence and brand compliance. Maintain consistent execution of company and McDonald's standards related to quality, service, cleanliness, food safety, workplace safety, equipment, technology, facilities, and restaurant operations. Execute organizational priorities. Implement the operating strategies, standards, and initiatives established by the Director of Operations while providing timely feedback on restaurant needs, risks, and opportunities. Lead performance improvement. Use restaurant visits, observations, operating data, and leadership discussions to identify root causes and implement practical corrective-action plans. Strengthen the guest experience. Help restaurant teams build a culture of hospitality, address recurring guest concerns, and improve service execution and customer satisfaction. Protect restaurant facilities and company assets. Uphold building, equipment, security, cash-control, and property standards across assigned restaurants and escalate concerns when additional support is required. Support projects and operational transitions. Assist with new restaurant openings, renovations, technology implementations, leadership transitions, temporary coverage, and other operational initiatives. Partner across the organization. Collaborate with the Director of Operations and Human Resources, Training, Technology, Maintenance, and other support functions to resolve issues and implement company initiatives. Maintain leadership availability. Maintain regular and consistent attendance, report to work as scheduled, travel regularly among assigned restaurants, and remain available to respond to urgent operational needs. Qualifications and Experience At least two years of successful experience as a General Manager, preferably within McDonald's, quick-service restaurants, or another high-volume restaurant environment. Demonstrated ability to lead restaurant operations and develop General Managers and restaurant leadership teams. Strong understanding of profit-and-loss management, labor controls, food cost, inventory, scheduling, sales growth, and restaurant-level financial performance. Ability to interpret operating data, identify performance trends, establish priorities, and develop effective action plans. Strong leadership, communication, coaching, conflict-resolution, and performance-management skills. Demonstrated ability to build accountability while maintaining a positive and respectful work environment. Working knowledge of food safety, workplace safety, employment practices, and brand operating standards. Strong organizational and project-management skills, with the ability to manage multiple restaurants, deadlines, and competing priorities. Ability to collaborate effectively with restaurant leaders, the Director of Operations, and organizational support teams. Ability and willingness to travel regularly among assigned restaurants and other business locations. Reliable transportation and a valid driver's license appropriate for the position's travel requirements. Ability to maintain a flexible schedule based on restaurant needs, including occasional evenings, weekends, holidays, emergencies, and special projects. Compensation and Benefits Base salary of $70,000 annually Quarterly incentive opportunities Cell phone allowance Annual car allowance 401(k) matching Medical, dental, and vision insurance Employer-provided life insurance Supplemental insurance options Paid time off Employee meal discounts Archways Education benefits Why Join Tomtreyco As an Area Operations Supervisor, you will have the opportunity to influence performance across multiple restaurants, develop strong restaurant leaders, improve the employee and guest experience, and contribute to the continued growth and success of the organization. Independent Franchisee Notice This job posting is for a position with a restaurant organization independently owned and operated by a McDonald's franchisee, not McDonald's USA. The franchisee owns a license to use McDonald's logos and food products when operating its restaurants. However, the franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the position described in this posting, the franchisee—not McDonald's USA—will be your employer. Only the franchisee is responsible for employment matters, including hiring, termination, discipline, supervision, staffing, scheduling, compensation, and other terms and conditions of employment. McDonald's USA has no control over employment matters at the franchisee's restaurants. McDonald's USA will not receive a copy of your employment application and will not participate in employment decisions, including whether you are interviewed or hired.