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Restaurant Team Leader
Job Description
The Restaurant Team Leader supports daily restaurant operations by guiding team members, maintaining exceptional service standards, and ensuring a positive dining experience for every guest. This role involves coordinating front-of-house activities, supporting kitchen and bar teams, resolving customer concerns, and helping management maintain efficient operations. The ideal candidate has strong leadership skills, excellent communication abilities, and a passion for hospitality in an upscale steakhouse environment.
Key Responsibilities:
Lead and support restaurant staff during daily operations and service shifts. Coordinate team duties, shift assignments, and break schedules. Train new employees on restaurant procedures and customer-service standards. Motivate team members and provide constructive feedback. Ensure guests receive attentive, professional, and personalized service. Handle customer questions, feedback, and complaints professionally. Monitor food quality, steak preparation, presentation, and order accuracy. Coordinate with kitchen and bar teams to ensure timely food and beverage service. Assist with table assignments, reservations, and guest seating arrangements. Maintain cleanliness and organization throughout dining and service areas. Support POS operations, payment processing, and cash-handling procedures. Assist with inventory checks and restocking of restaurant supplies. Ensure compliance with food-safety, sanitation, and workplace-safety standards. Support responsible alcohol-service practices and applicable regulations. Help oversee opening, closing, and shift handover procedures. Monitor team performance and communicate operational concerns to management. Assist with special events, promotions, and guest-engagement activities. Resolve service issues promptly and escalate complex concerns when necessary. Ensure employees follow company policies and hospitality standards. Identify opportunities to improve teamwork, service efficiency, and guest satisfaction.
Qualifications & Skills:
Previous experience in restaurant or hospitality operations. Team-lead or supervisory experience preferred. Strong leadership and team-coordination abilities. Excellent communication and customer-service skills. Knowledge of fine dining or steakhouse service standards preferred. Familiarity with POS systems and restaurant procedures. Understanding of food safety, sanitation, and hygiene practices. Knowledge of responsible alcohol-service practices. Strong organizational and time-management skills. Excellent problem-solving and conflict-resolution abilities. Ability to manage multiple priorities in a fast-paced environment. Professional presentation and attention to detail. Ability to motivate colleagues and maintain high service standards. Flexibility to work evenings, weekends, and holidays as required.
What We Offer:
Competitive compensation based on experience. Opportunities for professional development and career advancement. A professional and collaborative hospitality environment. Opportunities to strengthen leadership and restaurant-management skills. Potential employee benefits or performance-based incentives, depending on company policy.
Pay:
$29.29 - $35.28 per hour Expected hours: 32.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance
Work Location:
In person
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Professional Development
- Health Insurance