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Responsibilities Include:

\nTeam Environment\n

Assist to recruit, hire, onboard and develop employees\n
Communicate job expectations to employees\n
Hold team members accountable for their behavior and performance, addressing concerns promptly\n
Support the development of team members\nOperations Excellence for Guest Satisfaction\n
Create and maintain a guest first culture in the restaurant\n
Ensure all shifts are appropriately staffed to achieve guest service goals\n
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws\n
Ensure Brand standards, recipes and systems are executed\n
Help prepare and complete action plans; implement production, productivity, quality and guest service standards\n
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability\n
Control costs to help maximize profitability\n
Execute all in-restaurant marketing promotions in a timely manner\n
Execute new product roll-outs including team training, marketing and sampling\n
Drive sales goals and track results\nProfitability\n
Control costs to help maximize profitability\n
Execute all in-restaurant marketing promotions in a timely manner\n
Execute new product roll-outs including team training, marketing and sampling\n
Drive sales goals and track results\n

Qualifications:

\nSkills\n

Fluent in English\n
Restaurant, retail, or supervisory experience\n
Basic computer skills\n
At least 18 years of age (where applicable)\n
Basic writing skills\n
Math and financial management\nRequired Competencies\nGuest Focus\n
Understands and exceeds guest expectations, needs and requirements\n
Develops and maintains guest relationships\n
Displays a sense of urgency with guests\n
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through\n
Resolves guest concerns by following Brand recommended guest recovery process\nPassion for Results\n
Sets and maintains high standards for self and others, acts as a role model\n
Consistently meets or exceeds goals\n
Contributes to the overall team performance; understands how his/her role relates to others\n
Sets, prioritizes and maintains focus on important activities\n
Reads and interprets reports to establish goals and deliver results\n
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results\nProblem Solving and Decision Making\n
Identifies and resolves issues and problems\n
Uses information at hand to make decisions and solve problems; includes others when necessary\n
Identifies root cause of a problem and implements a solution to prevent from recurring\n
Empowers others to make decisions and resolve issues\nInterpersonal Relationships & Influence\n
Develops and maintains relationships with team\n
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments\n
Encourages collaboration and teamwork\n
Leads others; negotiates and takes effective action\nBuilding Effective Teams\n
Identifies and communicates team goals\n
Monitors progress, measures results and holds others accountable\n
Creates strong morale and engagement within the team\n
Accepts responsibilities for personal and team commitments\n
Recognizes and rewards employee's strengths, accomplishments and development\n
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources\nConflict Management\n
Seeks to understand conflict through active listening\n
Recognizes conflicts as an opportunity to learn and improve\n
Resolves situations using facts involved, ensuring consistency with policies and procedures\n
Escalates issues as appropriate\n
Developing Direct Reports and Others\n
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills\n
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly\n
Provides challenging assignments for the purpose of developing others\n
Uses coaching and feedback opportunities to improve performance\n
Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others\n
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills\n
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly\n
Provides challenging assignments for the purpose of developing others\n
Uses coaching and feedback opportunities to improve performance\n
Identifies training needs and supports resources for development opportunities\nDeveloping Direct Reports and Others\n
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills\n
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly\n
Provides challenging assignments for the purpose of developing others\n
Uses coaching and feedback opportunities to improve performance\n
Identifies training needs and supports resources for development opportunities\nBusiness and Financial Acumen\n
Understands guest and competition; translates and applies own expertise to address business opportunities\n
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change\n
Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals\n
Understands, analyzes and communicates the key performance/profit levers and manages to these measures\n

JOB DETAILS

\nJob Category\nManagement\nPosition Type\nFull Time\nDate Posted\n06/01/2025\nJob ID\n10617046","type","jobPosting","source","LC","accountId","40652036","organizationName","DUNKIN DONUTS","applicationUrl","https://careers.dunkindonuts.com/assistant-manager/job/9F87F8CC48B529C7BFD1EC8FD16072FE","Ranson, WV","isRemote","location",{"_255":256,"_257":258},"createdAt","2026-09-27T07:58:07.490434441Z","updatedAt","2026-09-26T12:40:11.901Z","publishedAt","2026-09-25T00:00:00Z","expiresAt","2026-10-27T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[153,154,155,156,157,158,159,160,161,162,163,164,165,166,167,168,169,170,171,172,173,174,175,176,177,178,179,180,181,182,183,184,185],"requiredEducation","na","isEmailRequired","isPhoneRequired","formattedDescription","

Assistant Manager

1 Oak Lee Drive

Ranson, West Virginia

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. Summary

The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities Include:

Team Environment

Assist to recruit, hire, onboard and develop employees
Communicate job expectations to employees
Hold team members accountable for their behavior and performance, addressing concerns promptly
Support the development of team members
Operations Excellence for Guest Satisfaction
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Help prepare and complete action plans; implement production, productivity, quality and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results
Profitability
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results

Qualifications:

Skills

Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
Math and financial management
Required Competencies
Guest Focus
Understands and exceeds guest expectations, needs and requirements
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process
Passion for Results
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results
Problem Solving and Decision Making
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities
Business and Financial Acumen
Understands guest and competition; translates and applies own expertise to address business opportunities
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these measures

JOB DETAILS

Job Category

Management

Position Type

Full Time

Date Posted

06/01/2025

Job ID

10617046

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Find & Apply For Restaurant / Food Service Supervisor Jobs in Ranson, West Virginia

Assistant Manager

Shift Leader