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FT 2nd Shift Travel Coordinator Lodging IQ Wichita, KS Job Details Full-time $17 - $19 an hour 23 hours ago Qualifications Interpersonal skills Research High school diploma or GED Attention to detail Desktop applications Organizational skills Productivity software Office experience Full Job Description Overview We are seeking a dedicated and detail-oriented Reservation Specialist/ Account Manager to join our team. The ideal candidate will be responsible for overseeing customers' daily travel arrangements. This includes sourcing, negotiating, and managing all aspects of the reservations. This role requires excellent organizational skills, a passion for customer service, and the ability to work in a fast-paced environment.

Essential Functions:

Call Hotel Managers to negotiate competitive room rates for customers. Utilize reservation system to book hotel rooms for customers accurately and efficiently. Gather all necessary information from customers, including travel dates, preferred hotel amenities, and special requests, ensuring a smooth reservation process. Utilize market knowledge and industry trends to secure the best possible rates and value-added benefits for customers. Maintain strong relationships with hotel representatives, ensuring effective communication and fostering mutually beneficial partnerships. Handle last-minute reservation changes, cancellations, and modifications promptly and efficiently. Respond to urgent customer requests, such as room upgrades, special requests, or additional amenities, ensuring a high level of customer satisfaction. Coordinate with hotels and other relevant parties to fulfill ad-hoc requests and resolve any issues that may arise.

Qualifications:

High school diploma and/or GED equivalent Minimum of 1+ years of experience in a business office environment Hotel industry experience preferred Proficiency in computers, with hands-on experience utilizing Microsoft Office Suite Excellent verbal and written communication skills Strong attention to detail and accuracy Ability to work independently and multitask effectively in a fast-paced team environment Strong research and problem-solving abilities necessary

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour Expected hours: 40.0 per week Application Question(s): While this is a PM shift position. Training is an intensive 6-8 week training period. Training is also done during day shift hours. Can you meet this criteria? Ability to

Commute:

Wichita, KS 67226 (Required) Ability to

Relocate:

Wichita, KS 67226: Relocate before starting work (Required)

Work Location:

In person