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Travel Support Specialist The Journeymasters, Inc - 3.0 Salem, MA Job Details Full-time 1 day ago Qualifications Visa requirements compliance Hotel regulations compliance Passport requirements compliance Research Immigration requirements compliance Airline regulations compliance Full Job Description Travel Technology AI Experiences Help Create Trips People Never Forget About The Journeymasters Where exceptional people earn unforgettable experiences. For 58 years, The Journeymasters has been creating extraordinary incentive travel experiences for some of the world's leading organizations. Based in historic downtown Salem, Massachusetts, we design and deliver once-in-a-lifetime programs around the world—from the first big idea to the final guest experience. Many of our clients have been with us for decades, and our award-winning work is built on creativity, personal service, and an obsession with getting the details right. Now, we're bringing that experience into the future—with AI. Learn more at www.journeymasters.com The Opportunity We're looking for a curious, organized, tech-savvy person to join our team as a Travel Support Specialist. This is a great role for someone who loves travel, technology, problem-solving,organization, and learning new things—and who wants a career that's anything but boring. You'll work alongside experienced travel professionals while getting hands-on exposure to how incredible international and domestic travel programs are actually created. You'll also have the opportunity to explore how AI can make our work faster, smarter, and more creative. Think of it as a chance to build real-world skills in: Travel & tourism Destination and program planning AI & emerging technology Project coordination Research & problem-solving Client & guest experience And yes—you'll get to see the programs you helped create come to life. What You'll Do You'll be part of the team behind some truly memorable travel experiences.

Your day-to-day may include:

Supporting travel coordinators with domestic and international programs Researching destinations, hotels, activities, restaurants, and experiences Helping organize program details and project timelines Using AI and digital tools to improve workflows and efficiency Researching and solving problems as they arise Working with spreadsheets, documents & presentations Helping ensure every detail is accurate and accounted for Learning how incentive travel programs go from idea → itinerary → unforgettable experience Collaborating with a team that knows the travel business inside and out No two days are exactly alike—and there's plenty of room to learn. What We're Looking For We're less interested in checking every box and more interested in finding someone who is smart, curious, dependable, and excited to learn. You might be a great fit if you: Are highly organized and genuinely notice the little things Communicate clearly and follow through Like figuring things out when you don't immediately know the answer Are comfortable juggling multiple projects and priorities Bring a positive, can-do attitude Enjoy working independently and as part of a team Are naturally curious about technology Think critically and enjoy solving problems Take pride in doing things accurately and well Care about creating a great experience for clients and guests Curiosity matters here. You don't need to know everything on day one. We want someone who wants to always be learning!! Helpful Experience The following experience is a plus—but not every box needs to be checked: Travel, hospitality, tourism, events, or office administration Microsoft Office, especially Excel, Word, and Outlook AI productivity tools Research, writing, proofreading, or project coordination Experience learning new software and adapting to changing technology GDS (Global Distribution System) experience Why This Role? If you're looking for a job where you can simply do the same thing every day, this isn't it. If you're looking for a place where you can learn, grow, work with technology, get into the travel industry, and help create experiences around the world, we'd love to meet you. You'll gain exposure to an industry that combines travel + hospitality + events + technology + creativity, while working alongside a team with decades of experience. And you'll be able to point to something at the end of the day and say: "I helped make that happen." Compensation & Benefits We offer a competitive compensation and benefits package. Schedule Full-time | In-office Monday-Friday 9:00 AM-5:30 PM Historic Downtown Salem, Massachusetts Ready to Go Somewhere? If you're organized, curious, tech-minded, and excited by the idea of helping create incredible travel experiences, we want to hear from you.

Work Location:

In person