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Now viewing: House Manager- Part Time (3-6 shows per month)
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Firehouse Center for the Arts
House Manager- Part Time (3-6 shows per month)
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Job Description
Firehouse Center for the Arts Market Square Newburyport, MA 01950
Website Email Date Posted:
October 16, 2026Region:
Eastern Massachusetts Category:
Artistic/Programming Type:
Part-Time House Manager- Part Time (3-6 shows per month)Description:
The Firehouse Center for the Arts is a vibrant cultural hub, dedicated to enriching our community through the production and presentation of an eclectic range of performances and events. From musicals and plays to concerts, stand-up comedy, and educational programs, we aim to foster a patron-centric experience that inspires and delights audiences year-round. The mission of the Firehouse Center for the Arts is to enrich and entertain all segments of the Greater Newburyport region by providing high quality visual and performing arts experiences. We are looking to add a House Manager to our team who is passionate about the arts and the patron centric experience. Scope and Function We are seeking a passionate and dynamic part-time House Manager to join our team. This position is essential in supporting the smooth operation of hundreds of performances and events at The Firehouse Center for the Arts. The House Manager will serve as a key liaison between patrons, performers, and staff, ensuring that every event is executed with excellence and that our audience has a welcoming and enjoyable experience. Ideal candidate can work between three (3) and six (6) shows per month.Key Responsibilities:
- Oversee front-of-house operations during performances and events, ensuring a welcoming atmosphere for all patrons.
- Seek to provide the highest level of customer service to our patrons and the public.
- Handle patron inquiries, concerns, and feedback with professionalism, ensuring a positive patron experience.
- Assist with ticketing, will-call, and entrance logistics before and during events.
- Act as the main point of contact for patrons, staff, and performers during events, troubleshooting any issues that may arise.
- Coordinate with production teams, technical staff, and event managers to ensure the seamless flow of each performance or event.
- Collaborate with staff to maintain the venue's cleanliness and organization before, during, and after events.
- Keep the main lobby area clean which may involve sweeping or mopping, as needed.
- Supervise and lead a team of ushers and volunteers, providing guidance, training, and support to ensure excellent customer service.
- Ensure compliance with safety and accessibility standards for the venue.
- Manage crowd control, seating arrangements, and emergency protocols.
- Ensure the security of the venue and its patrons, especially in case of emergencies.
Qualifications:
- A passion for the arts and creating exceptional patron experiences.
- Previous experience in customer service, hospitality, or arts management (experience in a theater or arts venue is a plus).
- Excellent communication and interpersonal skills, with the ability to work well under pressure and resolve issues effectively.
- The ability to learn new computer programs with training provided.
- Proficiency in Microsoft Office Suite and Google Suite preferred.
- Strong leadership skills, with the ability to manage and motivate a team of ushers and volunteers.
- Ability to multi-task and work in a fast-paced environment.
- Knowledge of safety procedures and ability to handle emergency situations.
- Flexibility to work evenings, weekends, and holidays as required by event schedules. The schedule for this position will be varied and irregular.
- A positive, can-do attitude and a commitment to maintaining a welcoming and inclusive environment for all.