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Jobs › Pittsfield, MA › Transit Ambassador Keolis Berkshire Transit Services, LLC Transit Ambassador Pittsfield, MA Apply Transit (Platform & Rider Outreach) Ambassador

• BRTA Hourly Wage Range:

  \$21.00
• \$22.

00

Knowledge and Experience:

• High School Diploma or equivalent.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Computer literate.
• Prior transit experience desired
• Must have a valid MA driver license with clean driving record.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Excellent Customer Service skills
• Strong organizational planning skills.
• Strong practical skills.
• Strong analysis and problem-solving skills.

Key Accountabilities:

Customer Engagement & Support

• Actively engage with riders on platforms, in stations, and onboard vehicles to provide assistance and directions.
• Answer questions regarding routes, schedules, fares, and system services.
• Support riders with trip planning and wayfinding, including use of mobile apps and kiosks.
• Provide assistance to seniors, individuals with disabilities, tourists, and other riders needing additional support. Rider Outreach & Education
• Promote awareness of transit programs, service changes, and improvements.
• Educate riders on system policies, fare payment procedures, and safety guidelines.
• Participate in outreach campaigns, events, and community engagement initiatives.
• Distribute informational materials and resources. Safety & Environment Support
• Maintain a visible presence to enhance perceived and actual safety across stations and platforms.
• Observe and report safety concerns, suspicious activities, or maintenance issues.
• Support de-escalation of minor conflicts using customer service and communication skills.
• Coordinate with transit police, operations staff, or emergency services when necessary. Data Collection & Feedback
• Gather rider feedback, insights, and concerns to inform service improvements.
• Document interactions, observations, and incident reports as required.
• Support surveys and data collection efforts to assess rider experience. Operational Support
• Assist during service disruptions by providing real-time information and directing passenger flow.
• Help manage crowds during peak hours, events, or emergencies.
• Collaborate with operations and customer experience teams to ensure consistent messaging. Travel Training
• Conducts rider travel training on various modes including bus and community shuttle/ microtransit.
• Develops a level of confidence in transitioning Paratransit riders to bus services.

Marketing Outreach Assists with the marketing outreach and launch of new service initiatives (i.e community shuttle/ microtransit) Active Filters Transit Ambassador Pittsfield, MA Clear All Apply