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Senate of Pennsylvania Senate Tour Guide Position:

Senate Tour Guide (Full Time)

Department:

Capitol Tour Guide Services Starting salary: $40,100 plus benefits

Work Location:

Capitol Building, Harrisburg, PA Work hours: 8:30AM to 4:30PM

ALL SHIFTS ROTATE WEEKEND/HOLIDAY COVERAGE AS ASSIGNED SUMMARY OF POSITION

The Capitol Tour Guides are the ambassadors of our State Capitol. The Tour Guide Office provides daily public tours and staffs the Capitol Gift Shop. Tour Guides rotate working at the information desks located at the front and rear entrances of the building, where they answer questions and provide quality customer service to visitors. Tour Guides also rotate weekend and holiday assignments to provide a limited schedule of public tours. This is an institutional position under the jurisdiction of the Secretary/Parliamentarian of the Senate and the Parliamentarian of the House of Representatives. Guides are expected to act in a nonpartisan and professional manner when handling their job responsibilities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet Capitol visitors as ambassadors of the Capitol.
• Conduct 30+ minute tours of the Capitol on a regularly scheduled basis, including weekends and holidays.
• Demonstrate extensive knowledge of the legislative process, history, architecture & artwork of Capitol.
• Provide clear and enthusiastic information to our visitors in an engaging manner.
• Answer visitor's questions and a willingness to acquire relevant knowledge.
• Be professional, respectful and manage any tension with difficult visitors.
• Keep tours on schedule while being considerate to visitors.
• Understand and follow all safety and security protocols of the building by maintaining good relationships with House and Senate SAA's and Capitol Police.
• Provide information, directions, and literature about the Capitol to visitors.
• Assist with scheduling tours and lunch areas using the online application.
• Answer telephones and respond to telephone inquiries.
• Promote other visitors' locations around the Capitol Building and Harrisburg City.
• Provide retail sales services at the Pennsylvania Capitol Gift Shop.
• Be familiar with pacapitol.com site and offered brochures.
• Other duties as assigned.

QUALIFICATIONS

• Excellent verbal communication and interpersonal skills. Ability to communicate with the public in an effective, friendly, cooperative, and courteous manner.
• The ability to interact with people of all diverse backgrounds. Thousands of people from around the world visit our Capitol. Must possess cultural sensitivity.
• Ability to navigate the physical layout of Capitol tour route.
• The ability to establish and maintain an effective working relationship with co-workers, legislators, and staff.
• Professionally dress and wear the Tour Guide vest and badge.
• Ability to perform within prescribed office standards and maintain confidentiality.

REQUIRED

High school diploma or equivalent required; associate's degree is a plus. Public relations/customer relations, and/or customer service experience a must. Extensive experience with public speaking. Basic computer skills, including Microsoft Outlook and Word.

• Pass a pre-employment screening process, including background check.
• Proof of eligibility to work in the United States.
• Ability to read, write and speak the English language.
• Ability to sit, stand, walk, and lift 40 pounds without assistance.
• Be honest, respectful, ethical and dependable.
• Be adept at handling tasks in a fast-paced environment.
• Be detail-oriented, punctual, and organized.

BENEFITS OFFERED

• Health insurance
• Dental & Vision
• Life insurance
• Paid time off
• Retirement plan

Pay:

$40,100.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person