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Human Resources | Operational Training Manager Fontainebleau Florida Hotel, LLC - 4.2 Miami Beach, FL Job Details Full-time 1 day ago Benefits Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program 401(k) matching Employee discount Life insurance Referral program Retirement plan Qualifications Teamwork Interpersonal skills Attention to detail Adult education Time management Full Job Description Company Overview The Fontainebleau Florida Hotel, LLC embodies a vibrant fusion of Miami's glamorous golden era and contemporary luxury. Committed to fostering growth, innovation, and personal aspiration, Fontainebleau cultivates a dynamic culture that empowers its team through engaging events, knowledge-sharing initiatives, and recognition programs. Job Summary We are seeking an energetic and detail-oriented Human Resources | Operational Training Manager to lead the development and execution of comprehensive training programs that enhance employee skills, engagement, and organizational effectiveness. This role offers an exciting opportunity to shape learning experiences that drive performance and support the company's legacy of excellence. The ideal candidate will be passionate about adult education, possess strong instructional design skills, and excel in managing learning technology platforms. The Training Manager is responsible for supporting the Director of Training & Engagement in the coordination, development, implementation, and delivery of training programs that enhance Team Member performance, strengthen leadership capabilities, promote operational excellence, and reinforce Fontainebleau Miami Beach's commitment to exceptional guest service. This position assists with a variety of learning and development initiatives, including operational training, leadership and professional development, and the resort's Train-the-Trainer Program. The ideal candidate is organized, enthusiastic, collaborative, detail-oriented, and passionate about developing others. This position provides an opportunity for an individual with foundational training or hospitality experience to further develop their skills in facilitation, instructional development, training coordination, and program management.

ESSENTIAL RESPONSIBILITIES

Training Program Coordination & Facilitation Assist the Director of Training & Engagement with planning, coordinating, and implementing resort-wide training initiatives. Support the facilitation of departmental training, and other learning programs. Assist with preparing and delivering engaging instructor-led training sessions, presentations, workshops, and group activities. Coordinate training schedules, classroom arrangements, invitations, attendance, and training materials. Support the development and updating of training presentations, participant guides, handouts, and learning resources. Operational Training & Train-the-Trainer Support Assist with the coordination and implementation of the resort's Train-the-Trainer Program. Partner with Department Leaders to support consistent on-the-job training practices. Assist in identifying and coordinating Departmental Trainers. Support the preparation and facilitation of Train-the-Trainer workshops and refresher sessions. Assist with organizing and maintaining departmental training materials, including Standard Operating Procedures (SOPs), training checklists, job aids, and operational training manuals. Participate in departmental training observations and provide feedback to the Director of Training & Engagement. Follow-up Department Leaders regarding training progress, outstanding materials, and opportunities for improvement. Learning Management System Support the coordination and tracking of mandatory and compliance-related training programs. Assist with scheduling required training sessions and communicating completion requirements. Maintain accurate training records, attendance, and completion information within the Learning Management System (LMS). Create training sessions, enroll participants, record attendance, and close completed sessions in accordance with established procedures.

KNOWLEDGE, SKILLS & ABILITIES

The successful candidate should demonstrate: Strong verbal and written communication skills.

EDUCATION & EXPERIENCE

Bachelor's degree preferred but not required. 1-2 years of experience in training, learning and development, hospitality operations, Human Resources, or a related field preferred. Bilingual proficiency in English and Spanish preferred but not required. Good presentation and public-speaking abilities, with a willingness to further develop facilitation skills. Excellent organizational and time-management skills.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Life insurance Paid time off Referral program Retirement plan Tuition reimbursement

Work Location:

In person