Find & Apply For Human Resources Manager Jobs in Crystal Lake, Illinois

Job Title:

Wraparound Quality Assurance & Partner Engagement Specialist, High Fidelity Wraparound Program Department:

YWCA Family Services Reports to: Director, Family Services Job summary: The Wraparound Quality Assurance & Partner Engagement Specialist supports the quality, effectiveness, and growth of the High-Fidelity Wraparound Program. This position is responsible for monitoring program documentation, data, fidelity measures, outcomes, and compliance while also developing and maintaining relationships with community agencies and service providers. This position strengthens the network of community-based services and supports available to Wraparound families by building collaborative relationships with providers, increasing knowledge of available resources, and facilitating communication and connections between the Wraparound team and community partners. This position plays a key role in maintaining program quality while helping ensure that families have timely access to appropriate services and supports. This position is an hourly non-exempt position. Minimum Job Requirements

• High school diploma or equivalent required; Associate degree in Human Services, Business, or a related field preferred. Relevant experience in quality assurance, data management, program evaluation, community partnerships, or a related field required.

• Experience interpreting data and using findings to support program improvement preferred. Proficient computer skills in Microsoft Office and Google Workspace, with the ability to learn and adapt to new software systems. Ability to effectively manage and maintain datasets. Excellent public speaking, presentation, and relationship-building skills. Ability to establish and maintain collaborative partnerships with community stakeholders Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities. Ability to work independently, exercise sound judgment, and incorporate supervisory feedback.

• Excellent problem solving, organization, communication, both written & verbal

• Pass all pre-employment background clearances, and maintain driving clearances Ability to lift 30 pounds, sit, stand, and bend Valid Illinois driver's license, reliable transportation, and proof of vehicle insurance. Obtain and document a minimum of fifteen (15) hours of professional development annually.

Essential Duties and Responsibilities:

Quality Assurance Oversee the program intake and enrollment tracking processes. Enters and maintains accurate data within the program data management system. Conducts routine file reviews to ensure documentation accuracy, timeliness, and compliance. Validates documentation completed by service providers such as meeting dates, documentation completion, and timeliness. Tracks fidelity measures, performance indicators, and program outcomes. Prepares aggregate reports for leadership, funders, and continuous quality improvement initiatives. Coordinates client satisfaction surveys and compiles results. Assists with grant monitoring, audits, and accreditation activities. Provides technical assistance and training related to documentation and data systems. Collaborates with leadership to identify opportunities for quality improvement. Participate in requisite training by National Wraparound Institute and DCFS. Partner Engagement & Community Resource Development Develops and maintains collaborative relationships with community agencies, service providers, and organizations that support children and families. Develops relationships with behavioral health providers, healthcare providers, schools, child welfare agencies, housing and basic-needs organizations, youth-serving organizations, and other community partners to support the needs of Wraparound families. Learns and maintains knowledge of available community services, eligibility requirements, referral processes, and potential barriers to accessing services. Establishes communication with community partners to support timely connections to services and follow-up when families are referred for services. Identifies gaps, barriers, and unmet needs in community services that may affect families' ability to access needed supports and communicates these to program leadership. Participates in professional networking opportunities, coalition meetings, conferences, and other activities that strengthen relationships with community service providers. Performs other duties as assigned.

Pay:

$19.60 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person