Find & Apply For Human Resources Manager Jobs in Paducah, Kentucky

Agency Manager - Home Care Paducah KentuckyI Full-Time | Management Position Overview An established and growing home care organization is seeking an experienced, motivated, and highly organized Agency Manager to oversee the day-to-day operations of a local home care office. This is a key leadership position responsible for ensuring exceptional client care, developing and supporting caregivers, maintaining appropriate staffing levels, driving operational performance, and ensuring compliance with company and regulatory standards. The ideal candidate is a hands-on leader who is comfortable balancing people, operations, client relationships, and business growth. We are looking for someone who takes ownership, communicates effectively, solves problems quickly, and creates a culture of accountability and exceptional service. Additional information regarding the organization will be shared with qualified candidates as they progress through the interview process. Key Responsibilities Provide leadership and oversight for the daily operations of the agency. Lead, coach, develop, and hold office staff and caregivers accountable to performance expectations. Ensure clients receive dependable, compassionate, and high-quality care. Build strong relationships with clients, families, caregivers, referral partners, and community organizations. Oversee caregiver staffing and scheduling to promote consistent client coverage and minimize unfilled shifts. Partner with recruiting and Human Resources to identify staffing needs and maintain an adequate caregiver workforce. Monitor employee performance, attendance, professionalism, and compliance with agency expectations. Respond appropriately to client concerns, caregiver issues, call-offs, scheduling challenges, and other operational needs. Ensure client and employee documentation is complete, accurate, timely, and audit-ready. Maintain compliance with applicable company policies, payer requirements, and state and federal regulations. Participate in client intake, service coordination, and ongoing client relationship management. Identify opportunities to improve client satisfaction, caregiver retention, operational efficiency, and agency growth. Support community outreach, referral development, and local business-development initiatives. Review agency performance metrics and develop action plans when improvement is needed. Foster a professional, positive, accountable, and team-oriented workplace culture. Participate in an on-call or leadership support rotation as required. Perform additional leadership and operational responsibilities as necessary.

Qualifications Preferred qualifications include:

Previous management or supervisory experience. Experience in home care, healthcare, senior care, staffing, assisted living, social services, or a related industry strongly preferred. Demonstrated ability to lead employees and manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage difficult conversations professionally and appropriately. Comfortable working with scheduling, documentation, electronic records, and other business software. Ability to build relationships with employees, clients, families, and community partners. Valid driver's license and reliable transportation as required for local business needs. What We're Looking For We are seeking a leader who: Takes ownership rather than waiting for someone else to solve the problem. Leads from the front and is willing to support the team when challenges arise. Understands that exceptional client service is the foundation of a successful home care agency. Can balance compassion with accountability . Builds trust with caregivers while maintaining clear expectations. Is comfortable making decisions and adapting quickly. Recognizes opportunities for growth and follows through on them. Values teamwork, professionalism, integrity, and continuous improvement. Why Join Us? This position offers an opportunity to take ownership of a local operation while being supported by an experienced leadership team. The successful candidate will have the ability to make a meaningful impact on employees, clients, families, and the community while helping strengthen and grow the agency. We are looking for someone who wants more than a management title—we are looking for a leader who wants to build a strong team, deliver exceptional service, and produce results. Equal Opportunity Employer We are an Equal Opportunity Employer and consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Paid time off

Work Location:

In person