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Human Resources / Labor Relations Specialist
Flossmoor, IL

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Synergy HomeCare

Office & Care Team Coordinator

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Job Description

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible
  • on their terms, in their own homes.
And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as an Office & Care Team Coordinator, you will feel appreciated, recognized, and rewarded.
Do you:
Enjoy serving others? Excel at finding, hiring, and supporting great caregivers? Love solving scheduling puzzles and keeping every detail straight? Take charge with a warm smile? Want to help build a brand-new agency from the ground up? We have an opening for an Office & Care Team Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to recruit, schedule, and support a dedicated team who will care for a wide variety of people; spanning all ages and all abilities. As the first member of our office team, you will play a central role in launching our independently owned and operated agency and will grow with it as we expand.
Office & Care Team Coordinator Benefits:
  • Competitive pay ranges between $45,000 and $52,000 based on experience
  • Performance bonuses for caregiver hiring, caregiver retention, and agency growth milestones
  • Paid earned vacation, paid sick leave, and paid holidays
  • Mileage reimbursement and travel allowances for business travel
  • Liability Insurance, Workers' Compensation coverage, and unemployment insurance
  • A ground-floor opportunity with a clear growth path into leadership as the agency grows
Office & Care Team Coordinator Responsibilities:
  • Caregiver Recruiting
  • Manage the full recruiting process for new caregivers: post openings, establish new recruiting avenues, screen and interview applicants, and build a caregiver pipeline ahead of client demand
  • Hiring & Onboarding
  • Complete all required hiring steps, including background screenings, Illinois Health Care Worker Registry checks, reference checks, and document collection; coordinate caregiver orientation and training
  • Scheduling
  • Match caregivers with clients based on skills, attributes, and availability; build and maintain schedules; confirm and update caregiver availability including vacation, sick time, and holidays; quickly fill open shifts and call-offs
  • Caregiver Support & Retention
  • Serve as the day-to-day point of contact for caregivers; communicate regularly, lead retention and recognition efforts, handle caregiver HR tasks, and support ongoing caregiver training
  • Administration & Intake
  • Answer incoming calls and inquiries, capture new client inquiries for the owner's follow-up, and maintain accurate client and employee files and supportive documentation in line with IDPH and HIPAA requirements
  • On-Call Coverage
  • Share an after-hours on-call rotation with the owner to handle call-offs and urgent scheduling needs
  • Goals & Growth
  • Meet recruiting, retention, and scheduling goals set by the franchise owner and help build the office's systems and processes from the ground up
Office & Care Team Coordinator Requirements:
  • Experience
  • Two years of experience in home care, home health, senior living, or healthcare staffing preferred, including hands-on caregiver recruiting and/or scheduling; supervisory experience a plus
  • Education
  • High school diploma required; associate or bachelor's degree preferred
  • Skills
  • Relationship building, exemplary communication, strong organizational and time management skills, customer service, and comfort with scheduling/EHR software (AxisCare experience a plus)
  • Other
  • Valid Illinois driver's license, reliable transportation, and auto insurance; must pass a background check
  • Characteristics
  • This is an autonomous position in a new, fast-paced office, so we're looking for individuals who are self-motivated, calm under pressure, flexible, and willing to learn.
If you would like to join our outstanding team at SYNERGY HomeCare, apply today!
Pay:
$45,000.00
  • $52,000.
00 per year
Benefits:
Employee discount Paid time off Referral program
Experience:
Caregiving:
2 years (Required)
Language:
spanish (Preferred)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • Sick Leave
  • Bonuses/Stipends
  • Dental Insurance