Find & Apply For Training and Development Manager Jobs in Opelousas, Louisiana

Manager of Career Services 1638 Creswell Ln Ext, Opelousas, LA 70570 $65,000 - $69,000 a year - Full-time Apply with Indeed Position Summary The Manager of Career Services is responsible for the leadership, management, and daily operations of assigned American Job Center (AJC) locations. This position oversees Optimizers, Workforce Consultants, and related career services staff to ensure customers receive high-quality workforce services that lead to successful employment and training outcomes. The Manager of Career Services is accountable for staff productivity, program compliance, operational effectiveness, customer satisfaction, and achievement of workforce performance goals. Employer Engagement & Relationship Management

• Manage day-to-day operations of assigned American Job Center locations, ensuring efficient service delivery, staff coverage, exceptional customer service, and a welcoming environment for all customers.
• Supervise, coach, mentor, and evaluate staff; establish performance expectations, monitor productivity, provide ongoing feedback, and hold staff accountable for achieving organizational and program goals.
• Monitor workforce performance outcomes, including enrollments, employment placements, measurable skills gains, credential attainment, retention, and other key performance indicators; develop and implement strategies to improve results.
• Ensure staff provide effective career counseling, employment services, case management, and connections to training opportunities that support customer success.
• Ensure Optimizers conduct timely file reviews, quality assurance activities, customer follow-up, documentation reviews, and other compliance-related functions to support program integrity.
• Analyze performance data, identify trends, address performance deficiencies, and implement corrective action plans to improve staff effectiveness and program outcomes.
• Conduct regular file reviews, quality assurance assessments, and case audits to ensure compliance, service quality, and customer success.
• Develop and coordinate staff training activities to strengthen knowledge of Adult, Dislocated Worker, and Youth programs, workforce regulations, case management requirements, and customer service standards.
• Assist staff in resolving complex customer issues, overcoming barriers to employment, and identifying appropriate workforce and training solutions.
• Build and maintain effective relationships with employers, educational institutions, workforce partners, community organizations, and training providers to support workforce initiatives and customer opportunities.
• Prepare operational, compliance, and performance reports for leadership; provide recommendations for service improvements, staff development, and process enhancements.
• Support organizational strategic goals by identifying opportunities for innovation, continuous improvement, and increased operational efficiency.
• Represent the organization at meetings, workforce events, partner functions, and community activities as assigned.
• Perform other duties as assigned. Minimum Qualifications Bachelor's degree in business administration, Public Administration, Human Resources, Workforce Development, Social Services, or a related field; equivalent experience may be considered.
• Minimum of three (3) years of supervisory or management experience in workforce development, case management, human services, or a related field.
• Experience managing staff performance and program outcomes.
• Experience with workforce development systems is preferred. Knowledge, Skills, and Abilities
• Knowledge of workforce development programs, career services, and American Job Center operations.
• Strong leadership, staff development, coaching, and team-building skills.
• Ability to analyze data, monitor performance metrics, and implement improvement strategies.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications and CRM systems.

Salary and Benefits:

: Commensurate with

Experience and Education :

Holiday and vacation leave; health insurance; retirement plan

Pay:

$65,000.00 - $69,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person