Find & Apply For Training and Development Specialist Jobs in Pinellas Park, Florida

GENERAL DESCRIPTION

The Urgent Care Trainer designs, coordinates, and delivers non-clinical onboarding for new and existing clinic staff. This role focuses on ensuring staff are familiar with all the agencies required policies & procedures, customer service standards, HIPAA/confidentiality and compliance. The trainer ensures team members have the tools needed to be successful in their positions.

KEY RESPONSIBILITIES

Training Scheduling and Facilitation:

Lead structured orientation sessions for all newly hired employees Schedule training sessions for all staff, ensuring compliance with mandated time frames required by licensure and accreditation Develop and maintain a comprehensive training calendar Facilitate engaging and effective training programs across various topics pertinent to the agency's needs. Topics include but are not limited to: New Employee Orientation Ethics Verbal De-escalation Customer Care Avatar (EMR)

Motivational Interviewing Trauma Informed Care Medication Assisted Treatment Clinical Documentation Compliance and Documentation:

Ensure all training programs meet the standards set by licensure and accreditation bodies Maintain accurate records of all training activities, including attendance, assessments, and certifications

Compliance & Policy Instruction:

Train staff on HIPAA privacy rules, CFR-Part 2, safety protocols, patient confidentiality, policies & procedures and front-desk customer service standards. Provide timely reports on training activities and compliance status to management

Competency Tracking:

Monitor new hire progress, conduct post-training evaluations, identify knowledge gaps, and report results to clinic managers and HR.

On-Site Training:

Adapt training content and delivery methods to suit diverse audiences and settings

Material Development:

Create and update training manuals, video guides, cheat sheets, and step-by-step digital learning modules.

Program Development:

Collaborate with management to identify training needs and develop appropriate training programs Evaluate the effectiveness of training programs and make necessary adjustments

Collaboration and Support:

Coordinates with external CPR training providers to schedule and facilitate CPR certification and training sessions for staff. Work closely with department heads and supervisors to coordinate training schedules and address specific training needs Provide support and resources to staff to enhance their learning and professional development Act as a resource for staff seeking additional training or professional development opportunities

ESSENTIAL JOB FUNCTIONS

Commitment to workplace of dignity and respect; Compliance with all Equal Employment Opportunity rules and guidelines; Ability to work with others cooperatively and cordially in a spirit of teamwork; Ability to appear at work as scheduled, mindful of the company's attendance policies; Ability to accept direction from managers and supervisors in a respectful and collaborative manner. Clear and patient verbal communication and presentation skills. Strong organizational and time-management habits.