Find & Apply For Training and Development Specialist Jobs in Carterville, Illinois

Corporate Trainer

• 1.6 Carterville, IL 62918 $65,000 - $80,000 a year - Full-time Apply on company site Elite Casino Resorts operates 7 gaming resorts located throughout Iowa, Nebraska and Illinois. As a premier entertainment destination in the Midwest, we offer dynamic career opportunities in a fast-paced, rewarding environment. Responsible for the design, development, coordination and delivery of training programs for both management and staff. Primary areas of focus includes guest service/hospitality, leadership development, new employee orientation/on-boarding, and compliance. Evaluate effectiveness of training programs and evolve training as appropriate to maximize effectiveness. Lead staff of 1-2 Trainers. This position will require regular, frequent travel to all of Elite Casino Resorts properties. Elite Casino Resorts properties offer a wide variety of benefits intended to meet the many needs of our diverse employee population. We offer a comprehensive benefits package that helps our employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. We encourage you to look through the different benefits below to discover all that we have to offer to our employees of Elite Casino Resorts owned properties. Financial benefits include Paid Time Off, Premium Pay Incentive, First Year Wage Increases, 401(k) with Company Match, Profit Sharing, Company Paid Life Insurance (Full-Time) and Voluntary Benefits. Health and Wellness benefits for Full-Time Employees include three Medical plans to choose from, Dental, two Vision plans to choose from and Flexible Spending Accounts.

Essential Functions:

Provide exceptional guest service to all internal and external customers. designing of training programs utilizing best practices in adult learning theory with a variety of instructional techniques ensuring content is based on current research and best practices. Facilitate training programs to help develop all levels of staff, to include guest service skills and department-specific training needs. Create training delivery methods that balance the needs/learning styles of participants with the demands of the business and work environment, to include classroom, virtual, computer-based/online or blended learning. Effectively facilitate in-person training programs to include both small and large group settings, which may include topics for which the trainer is not yet a subject matter expert. Responsible for leading and managing a team of 1-2 Trainers, to include hiring, on-boarding, training, setting performance expectations, conducting evaluations, coaching, and managing employee performance/conduct concerns as needed

Required:

Must be able to work a flexible schedule to deliver training to a 24/7/365 work environment, to include frequent travel to other ECR properties. Must be able to obtain an occupational gaming license in each state ECR operates, per the requirements of each state gaming authority. Must possess valid driver's license and be able to meet the company's safe driving motor vehicle records check. Position located at Riverside Casino & Golf Resort Riverside, IA