Find & Apply For Training and Development Specialist Jobs in Bethesda, Maryland

Trainer Systems Integration, Inc. - 3.0 Bethesda, MD Job Details Full-time 22 hours ago Qualifications Training program design for professional development Record keeping Role-playing teaching method Call center experience Writing skills Simulation-based learning activities Online learning activities Mid-level Needs assessment for curriculum design Online learning curriculum development Salesforce Cloud Customer service training (staff training program) Corporate training program coordination Instructor-led training (training delivery method) Educational program evaluation Educational program scheduling Training outcomes evaluation for professional development Assessment instructional content development CRM system proficiency Appointment scheduling Online education instructional development Remote training Adult learning Communication skills Adult education Process program evaluations Employee surveys (needs assessment method) Educational content composition projects

Full Job Description Dedicated Training Support Location:

Remote / DOL-NCC Support Environment Position Summary Systems Integration, Inc. (SII) is seeking Dedicated Training Support personnel to design, develop, deliver, evaluate, and maintain training programs for DOL-NCC staff. This role supports new-hire training, refresher training, continuing education, training records, and training effectiveness analysis. Key Responsibilities Design, develop, evaluate, and deliver training programs for all staff levels. Evaluate the applicability, accuracy, and quality of training programs. Complete needs assessments to identify future training requirements. Provide guidance to staff on continuing education and skill development. Design course manuals, support materials, tools, job aids, and system training resources. Schedule classes and perform administrative duties related to training delivery. Maintain training records and a training materials library/database. Maintain a database of subject matter experts where applicable. Conduct surveys of training and equipment needs. Conduct follow-up studies to determine training effectiveness. Prepare formal reports and correspondence related to training activities. Qualifications Experience developing and delivering adult-learning, customer service, contact center, or systems training. Ability to create online, in-person, and computer-based training materials. Strong facilitation, writing, documentation, and communication skills. Ability to maintain organized training records and materials repositories. Must satisfy applicable background investigation requirements before supporting DOL-NCC work. Experience supporting Salesforce, Genesys, CRM, knowledge-base, or government contact center training. Experience creating assessments, simulations, job aids, and role-play exercises.