Find & Apply For Training and Development Specialist Jobs in Hackensack, New Jersey

Wireless Sales Trainer - New Jersey RedLion Mobile - 1.0 Hackensack, NJ Job Details Full-time Up to $75,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Employee onboarding Program design Cellular networks Writing skills Program evaluation (curriculum development processes) Sales training instructional design Online learning activities Fiber optic network Online learning curriculum development Content development Telecommunications systems Instructor-led training (training delivery method) Educational program evaluation Online training platform teaching experience Training outcomes evaluation for professional development E-learning platforms New hire orientation Enterprise Learning Management Online education instructional development Classroom Teaching Remote training Technical Proficiency Full Job Description Position Overview Hybrid Role Based in

NJ or NY Borough Compensation:

up to 75K annually The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction. Key Responsibilities Training Design & Delivery Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives. Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies. Conduct both classroom and virtual training using interactive methods to ensure knowledge retention. Program Development & Evaluation Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge. Design structured onboarding programs for new hires in sales, support, and field service roles. Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback. Industry & Compliance Training Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols. Provide ongoing education on new product launches, service packages, and emerging technologies Collaboration & Continuous Improvement Partner with subject matter experts and product managers to maintain technical accuracy in all materials. Stay current with telecom trends, customer experience best practices, and learning technologies. Report training outcomes and ROI to leadership; recommend process and performance improvements.

Requirements Education:

High school diploma or bachelor's degree.

Technical Knowledge:

Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.

Skills:

Exceptional facilitation and presentation skills in both in-person and virtual settings. Strong instructional design and curriculum development skills. Proficiency with Learning Management Systems (LMS) and e-learning tools. Data-driven approach to evaluating training impact. Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams. Experience in telecommunications training. Experience designing training for telecom sales teams. Eligible to work in the United States. Preferred Qualifications Certification in Training & Development (ATD, CPTD, or equivalent) . Knowledge of adult learning principles, blended learning, and microlearning methods. Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance