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Onsite Support Specialist (Technician & Training Specialist) - Syracuse, NY and Rome, NY Access411 - 3.0 Syracuse, NY Job Details Full-time $40,000 a year 1 day ago Benefits Travel reimbursement Dental insurance 401(k) Paid time off Cell phone reimbursement Qualifications Desktop computer repair Customer communication Teamwork iOS support Interpersonal skills iOS Android support Windows Android User training (technical support) High school diploma or GED Managing clients in a customer support role Computer hardware Desktop (troubleshooting support) Customer support

Full Job Description Travel Required:

Yes Employment:

Full-Time, 90-

Day Probationary Period Compensation:

$40,000 to start plus

Travel Allowance Benefits:

Dental Insurance, 401K Benefits, PTO, and Holiday Benefits Report to:

Deputy Director of Customer Care Requirements:

Must submit to background check

Company Summary :

Access411 is a K-12 school safety software company focused on creating safe and equitable learning environments for students and staff. Our philosophy is to work together with district leadership in a partnership to ensure that schools are safe havens for students and staff. Access411 is a mission-driven organization that takes a collaborative and team-oriented approach to supporting school districts across the country.

Position Summary:

The Onsite Support Specialist (OSS) position is part of the Customer Care Team and provides onsite technical support and training for our customers. It is the responsibility of the OSS to address customer concerns in a friendly, professional, and timely manner. Technical Requirements

• Microsoft 365
• Ability to troubleshoot, test, repair, and service technical equipment
• Familiarity with Windows based computers, Android, and iOS systems
• CRM experience preferred Duties and Responsibilities Complete scheduled support appointments at customer sites Be punctual every day Build positive relationships with customers and staff Train customers on best practices and use of our software and hardware solutions Dress professionally with employee shirt and ID badge daily
• Comprehend customer needs and make appropriate recommendations Produce timely and detailed service reports Support technical installations and troubleshooting of computers and hardware Maintain lines of communication throughout Customer Care Team and to the Account Leaders Work on special projects as directed by the Customer Care Team Work with management on continual customer service quality
• Demonstrate desire to learn and continue education in present and future products, services, and technologies.
• Communicate and complete follow up action items to help resolve issues
• Mandatory occasional travel to headquarters or to assist with other regions Qualifications High School diploma Valid Drivers License Associates or bachelor preferred Effective oral and written communications skills Must be physically capable of lifting and carrying up to 55 pounds Benefits Monthly Travel & Cell phone allowance Paid Time Off Performance Bonus Dental Plan 401(k)

Job Type:

Full-time Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

401(k) Dental insurance Paid time off Experience level:

Computer Hardware:

1 Year (required) Staff training: 1 Year (required)

Customer Support:

1 Year (required)

Schedule:

8 hour shift Monday to

Friday Experience:

Computer hardware: 1 year (Required) Staff training: 1 year (Required) Customer support: 1 year (Required) Willingness to travel: 100% (Required)

Work Location:

On the road

Job Type:

Full-time Pay:

$40,000.00 per year

Benefits:

401(k) Dental insurance Paid time off Ability to

Commute:

Syracuse, NY 13215 (Required)

Work Location:

In person