Find & Apply For Training and Development Specialist Jobs in Johnston, Rhode Island

Instructional Design & Training Specialist Computer Enterprises Inc

•3.3 Johnston, RI Job Details Contract $30

•$35 an hour 1 day ago Benefits On-the-job training Qualifications Project management Content development Instructor-led training (training delivery method) Online training platform teaching experience E-learning platforms Enterprise Learning Management Productivity software Cross-functional collaboration Technical Proficiency Cross-functional communication Educational content composition projects

Full Job Description Instructional Design & Training Specialist Location:

Johnston, RI (

Hybrid:

Onsite Tuesday-Thursday)

Contract Length:

24 months

Pay Rate:

$30

•35 Position Summary This position will create and facilitate instructor-led and e-learning content, develop training materials and assessments, and partner with business stakeholders to identify training needs and improve program effectiveness. The ideal candidate is both a skilled content developer and trainer who can quickly become a subject matter expert on customer service processes, systems, and procedures. Key Responsibilities Design, develop, and maintain training programs, including instructor-led training (ILT), eLearning modules, job aids, standard operating procedures, and assessments. Facilitate classroom, virtual, and on-the-job training sessions for Contact Center employees and supporting teams. Partner with operational, product, and business stakeholders to identify training gaps and implement curriculum updates. Evaluate training effectiveness through assessments, participation metrics, and performance reporting. Recommend and implement continuous improvements to training programs, materials, and delivery methods. Develop criteria and processes to measure learning outcomes and program success. Maintain training documentation, records, and reporting related to employee progress and retraining requirements. Stay current on training best practices, learning technologies, and Learning Management Systems (LMS). Build strong relationships across departments to share knowledge and align training initiatives with business objectives. Support emergency and storm response efforts as assigned. Required Qualifications Bachelor's degree or 5+ years of progressive training experience. Experience developing and delivering technical or operational training programs. Strong content development skills, including training presentations, manuals, job aids, assessments, and eLearning materials. Ability to quickly learn complex business processes and become a subject matter expert. Experience working with multiple stakeholders to gather information and develop effective training solutions. Excellent presentation, facilitation, organizational, and project management skills. Proficiency with Microsoft Office and Learning Management Systems (LMS). Ability to manage multiple projects and priorities in a fast-paced environment.

Key Competencies Training & Facilitation:

Strong ability to create engaging learning experiences and deliver effective training.

Subject Matter Expertise:

Ability to quickly learn systems, processes, and operational procedures.

Communication & Influence:

Tailors communication style to different audiences and stakeholders.

Collaboration:

Works effectively across teams to solve problems and drive results.

Analytical Thinking:

Evaluates program effectiveness and identifies opportunities for improvement.

Customer Focus:

Supports initiatives that enhance the customer experience and operational excellence. Why Should I Apply? This role offers an opportunity to develop expertise in training within a dynamic utility environment, contributing to a critical customer service function. Join a team committed to continuous improvement and impactful training solutions.

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management

•our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements. #INDGEN #ZR