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Human Services
Beautician
Brookfield, WI
Find & Apply For Beautician Jobs in Brookfield, Wisconsin
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The Role The Front Desk Lead is a working leadership position responsible for leading the daily Front Desk Team, driving sales and KPI performance, maximizing the schedule, and supporting the Studio Manager.
Key Responsibilities Work Front Desk Shifts:
Work alongside the team and model MEND's expectations for sales, service, and professionalism. Lead the
Day:
Assign daily duties and priorities and ensure tasks are completed.
Drive Sales & KPIs:
Coach the team to meet membership sales, conversion, rebooking, lead follow-up, and outreach goals. Maximize the
Schedule:
Monitor openings, cancellations, and provider availability and lead efforts to fill the schedule. Train the
Team:
Onboard new Front Desk employees and provide ongoing training and coaching.
Manage Inventory:
Complete inventory counts, maintain organization, and communicate ordering needs.
Support Coverage:
Maintain schedule flexibility and assist with coverage for call-outs, vacations, and staffing needs.
Support Management:
Assist the Studio Manager with special projects, promotions, events, and operational needs. Protect the
Client Experience:
Help ensure every client receives professional, warm, five-star service. Who We're Looking For Ideally, candidates will have sales experience within the spa, wellness, beauty, or hospitality industry , with leadership experience preferred. Membership sales experience is a plus. We are willing to train the right person who is: Sales-driven and comfortable working toward KPIs Organized, proactive, and dependable Confident leading and holding others accountable A strong communicator and problem solver Flexible with some evening and weekend availability Passionate about exceptional client experiences Our Core Values Evolve Together — Stay curious, embrace change, and continuously grow. Elevate Others — Elevate our service by supporting and developing the people around us. Gratitude — Bring positivity, presence, and appreciation to our work and relationships. Make It Right — Strive for five-star service and take ownership when something falls short.
