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Overview Job Description and Responsibilities - Pet Pro

GUIDING PRINCIPLES

Passionate We love pets and want to take the best possible care of them. Personal We appreciate our pet owners. We always want them to be treated with respect and greeted with a friendly voice. Our goal is to deliver customer service that will become legendary. Our standard is rave revues. Professional We do not get a second chance to make a great first impression. We want all of our first impressions to be great ones. We are all a part of the PETSuites team. We are only as strong as our weakest link. We succeed together. Playful Provide a Fun, safe and energetic environment for all Pets and Pet Parents. The role of Pet Pro is the most important role in the care of our guests, both pets and pet parents. The kennel technician will assume complete responsibility for the care and welfare of the guests in our facility and be responsible for creating an inviting environment for our pet parents. The Kennel Technician must be dependable, caring and pay attention to detail. Living our values is what will determine our success. Keeping the focus on cleanliness and safety is essential

PET RESPONSIBILITIES

Ensure that each guest is treated with respect and dignity Ensure that all guest are receiving appropriate amounts of food and water Maintain a sanitary and healthy environment by following PETSuites standards of cleaning and disinfecting rooms Monitor guests' health by daily charting of eating and elimination habits Monitor guests' reaction to playtimes and general demeanor by charting playtime interactions and provide recommendation and feedback to pet parents. Follow all PETSuites standards of safety with regards to handling guests, particularly aggressive guests and escape artists Pay specific attention to kennel tags, (Meds Person to Feed, Aggressive, Separate for Feeding, etc.) Immediately alert front staff and resort manager when a guest is ill or exhibiting odd behavior - follow-up by filling out illness form and turning it into the front staff Launder guests' sheepskin, towels, etc., as necessary

PROPERTY AND INVENTORY MANAGEMENT

Ensure facility meets or exceeds PETSuites expectations with regards to cleanliness and safety Ensure that the property is maintained (lawncare, snow removal, tree maintenance) Alert manager when levels of inventory are low in the following areas: Pet foods Cleaning products for kenneling and lobby areas Ensure all common areas in the kenneling area and the lobby are clean and free from hazards ie: wet floors, etc. Alert manager of any safety or operational issues ie: broken guillotine doors, burnt-out lights, not enough salt for snowy areas, etc. Keep informed of important notices, meetings, etc. by consulting the "Guest Services Command Center"

PET PARENT REQUIREMENTS

Greet every pet parent with a smiling face and a professional greeting Be prepared to interact with Pet Parents and deal with their questions and requests. Live the 4 P's with each interaction

PHYSICAL REQUIREMENTS

Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping and ability to carry a minimum of 30 pounds. Talking and hearing to effectively convey information and understand instructions. Ability to communicate effectively with other staff members.

REPORTS TO

The Pet Pro reports to the Management team.

Pay:

$12.00 - $12.50 per hour Expected hours: 8.0 - 30.0 per week

Benefits:

Employee assistance program Employee discount Flexible schedule Opportunities for advancement

Work Location:

In person