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Human Services
Funeral Director / Embalmer
Bristol, TN

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Glenwood Shelby Hills Cemetery

Family Service Counselor

Job Description

Job Overview:
Heritage Family, a leading provider of funeral and cemetery services, is seeking a dedicated and compassionate Family Service Counselor to join our team. As a Family Service Counselor, you will play a crucial role in assisting families during one of the most challenging times in their lives. This position offers a unique opportunity to provide support and guidance to families while upholding our commitment to professional and compassionate service.
Responsibilities:
  • Communicate with families to understand their needs and preferences for funeral and cemetery services
  • Provide information on available service options, pricing, and packages
  • Assist families in making informed decisions regarding funeral arrangements
  • Market and promote Heritage Family's services to the community
  • Analyze customer feedback and market trends to enhance service offerings
  • Collaborate with the sales team to support insurance sales initiatives
  • Conduct telemarketing activities to reach out to potential clients
  • Utilize skills to cater to diverse customer needs
  • Participate in outside sales activities to expand the company's reach
Requirements:
  • Proven experience in customer service or sales roles
  • Familiarity with HIPAA regulations and confidentiality practices
  • Strong analytical skills to assess customer needs effectively
  • Experience in telemarketing or sales is a plus
  • Bilingual proficiency is desirable for better customer engagement
  • Ability to thrive in a fast-paced environment and meet sales targets
  • Excellent communication skills, both verbal and written
  • Prior experience in insurance sales would be advantageous Join Heritage Family as a Family Service Counselor and be part of a supportive team dedicated to providing quality funeral and cemetery services.
We offer competitive benefits, advancement opportunities, and a fulfilling career path within our expanding network. Experience the rewarding opportunity of helping families honor their loved ones with dignity and respect. to make a meaningful difference in people's lives.
Job Type:
Full-time Pay:
$50,000
  • $150,000 per year
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
Supplemental Pay:
Bonus opportunities Commission pay
License/Certification:
Insurance Producer License (Preferred) Life Insurance License (Preferred) Ability to
Commute:
Work Location:
In person
Job Type:
Full-time Pay:
$50,000.00
  • $150,000.
00 per year
Benefits:
401(k) matching Employee discount Flexible schedule Life insurance Professional development assistance
Work Location:
In person