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FRONT DESK & SALON OPERATIONS COORDINATOR

Phoenix, AZ 85003 $16 - $20 an hour - Part-time, Full-time Apply with Indeed

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FRONT

DESK & SALON OPERATIONS COORDINATOR

Nail Snob Phx | Downtown Phoenix, AZ We're looking for our next team member! Nail Snob Phx is looking for an organized, proactive, and customer-service-oriented Front Desk & Salon Operations Coordinator to join our growing team! This is more than a traditional receptionist position. We're looking for someone who can help manage the day-to-day flow of the salon, support our nail technicians, create an exceptional client experience, and help keep daily operations running smoothly. The ideal candidate is a natural problem-solver, communicates well, takes initiative, and isn't afraid to jump in wherever help is needed. If you're someone who loves organization, enjoys working with people, and can keep things moving in a fast-paced environment, we'd love to meet you!

POSITION RESPONSIBILITIES

Front Desk & Administrative Support Answer incoming phone calls, text messages, and emails. Manage client inquiries, appointment requests, cancellations, and rescheduling. Monitor salon communications and ensure timely responses. Manage incoming packages, deliveries, and salon mail. Assist with daily administrative tasks and general business operations. Help maintain organized client records and appointment information. Client Experience & Customer Service Greet clients and assist with check-in. Provide exceptional customer service from arrival to checkout. Address client questions, concerns, and complaints professionally. De-escalate difficult client situations and know when to involve management. Assist with service concerns, refund requests, and client follow-ups. Maintain a welcoming and professional salon atmosphere. Team Support & Salon Operations Help manage the daily flow of the salon and assist nail technicians throughout the day. Monitor technician punctuality and appointment readiness. Help ensure technicians are following salon cleaning and sanitation procedures. Monitor workstation cleanliness and overall salon organization. Communicate scheduling updates and operational concerns to management. Help keep the team accountable to established salon standards. Assist with opening and closing procedures when assigned. Cleaning & Sanitation Assist with general salon cleanup and organization. Help prepare, clean, organize, and bag implements according to salon sanitation procedures. Monitor cleanliness of shared spaces, reception areas, and workstations. Ensure cleaning supplies and sanitation areas are maintained. Help ensure the salon is consistently client-ready. Management & Onboarding Support Assist the owner with administrative tasks and business communications. Help organize client concerns, refund requests, and other matters requiring management attention. Assist with onboarding new employees and contractors. Help collect onboarding paperwork and introduce new team members to salon policies. Provide new hires with a walkthrough of the salon, including cleaning practices, sanitation procedures, and daily expectations.

WHAT WE'RE LOOKING FOR

Previous experience in customer service, hospitality, administration, retail management, or a receptionist role. Strong written and verbal communication skills. Excellent organizational and multitasking abilities. Comfortable handling difficult conversations and resolving client concerns. Ability to take initiative and work independently. Strong attention to detail and time management. Professional, dependable, and punctual. Comfortable providing direction and communicating expectations to a team. Ability to work in a fast-paced environment. Willingness to assist with cleaning and hands-on salon responsibilities.

Bonus:

Experience with Square Appointments, Square POS, salon management, or beauty industry operations.

EMPLOYMENT DETAILS

Position:

Front Desk & Salon Operations Coordinator Location:

Downtown Phoenix, AZ Employment Type:

W-2

Hourly Employee Compensation:

Based on experience

Schedule:

To be discussed during the interview

Work Environment:

Fast-paced beauty and salon environment

THE IDEAL CANDIDATE

We're looking for someone who doesn't wait to be told what needs to be done. Someone who notices when something needs attention, takes ownership of their responsibilities, communicates effectively, and understands that a great salon experience requires teamwork behind the scenes. You will work closely with the owner and nail technicians to help create a salon environment that is organized, efficient, welcoming, and professional. Interested in joining the Snob team? Send your resume and a brief introduction telling us why you would be a great fit! Nail Snob Phx | Downtown Phoenix, AZ Let's meet our next Snob! ♡

Pay:

$16.00 - $20.00 per hour

Benefits:

Flexible schedule

Work Location:

In person