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Assistant Manager Spa

• 3.3 5000 Willows Road, Alpine, CA 91901 Full-time Apply with Indeed Job Summary The Assistant Spa Manager assists the Spa Director in planning, directing, and overseeing all day-to-day spa and pool operations. This position is responsible for assisting with budgeting, forecasting, payroll administration, scheduling, inventory management, staff supervision, guest service excellence, and operational performance. The Assistant Spa Manager provides direct oversight of Spa Supervisors, Spa Attendants, Pool Attendants, Spa Receptionists, and Spa Reservationists, ensuring exceptional guest experience and compliance with departmental standards. This position reports directly to the Spa Director. Job Description With the Spa Director plans, manages, and coordinates the daily operations of the spa and pool including training, performance review, and disciplining of staff. Supervises and provides leadership to Spa Supervisors, Spa Receptionists, Pool Attendants, and Spa Attendants, ensuring consistent adherence to service standards, policies, and procedures. Reviews payroll records for accuracy, including attendance, scheduling, overtime, and labor allocation while ensuring compliance with company policies. Oversees the scheduling of spa team members based on business demands, staffing needs, and budget requirements to maximize productivity and guest service levels. Manages spa inventory levels, including professional products, retail merchandise, linens, and operational supplies; conducts regular inventory audits and assists with purchasing and cost control measures. Monitors retail and operational inventory performance, identifies usage trends, and recommends strategies to minimize waste and control expenses. Oversees reservation and reception operations to ensure efficient guest scheduling, accurate booking procedures, and optimal utilization of spa resources. Assists with the preparation and analysis of operational reports, productivity metrics, labor reports, and revenue performance to support business decisions and departmental objectives. Acts as Manager on Duty in the absence of the Spa Director and is responsible for maintaining operational continuity and resolving guest and employee concerns. Assist with hiring, training, and scheduling of front desk staff in accordance with business demands and budget. Monitors guest satisfaction and reports any concerns or methods for improvement to Spa Director. Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. Creates and maintains services in spa computer systems. Maintains updated member listing (if applicable) and encourages staff to learn about the members. Assists Spa Director with general spa marketing and public relations strategy. Assists with the development of a comprehensive sales plan for groups visiting the property. Attends pre-cons as needed. Assists with coordination of spa events for the purpose of sales generation and community awareness. Assists with the creation of a calendar of events (both onsite and offsite) for the spa. Ensures that the spa is successfully positioned within the respective marketplace by assisting on the completion a competitive analysis and determining strengths and weaknesses of all significant competitors. Responsible for visiting local businesses and resort/historical area to ensure spa collateral is available and current. Assists with the booking of outside prospects such as new local group business including corporate, personal, and bridal. Prepares any incident or accident reports and forwards them to the Spa Director. Supervises effective daily operations including opening and closing procedures, facility inspections, linens, and general facility maintenance. Works with spa leadership as a steward to the facility to ensure areas are clean, safe, and well maintained. Ensures appropriate facility supervisory coverage Always ensures the Viejas guest service experience for guests by maintaining the standards. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines. High school diploma or General education degree (GED). Bachelor's degree preferred in area of hospitality, exercise science, health education, business or related field. 3 to 5 years of experience in hospitality industry, preferably in sales capacity. Experience with professional spa services and treatments preferred. Experience with event planning preferred. Creative in marketing and promotion, sales oriented. Effective leadership skills and a strong work ethic. Excellent customer service skills. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Must be flexible to work different shifts, evenings, and holidays. Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.