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Salon / Spa Manager
Denver, CO
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Hand & Stone

Spa Operations Supervisor

Job Description

Denver South Full-Time | Leadership Role | Growth Opportunity Hand & Stone Massage and Facial Spa is growing, and we're looking for a confident, driven Spa Operations Supervisor to lead day-to-day operations on site. This role is ideal for someone who thrives in a fast-paced environment, enjoys coaching a team in real time, and takes pride in delivering exceptional client experiences. You will serve as the on-site leader, ensuring smooth operations, strong sales performance, and professional standards — while partnering closely with our Multi-Unit Spa Director. If you naturally take ownership, hold high standards, and aren't afraid to lead from the front, we want to meet you. What You'll Do Lead Daily Operations Oversee opening and closing procedures Ensure proper staffing coverage and schedule adherence Maintain cleanliness, presentation, and service readiness Address operational challenges as they arise Supervise & Support the Team Serve as the highest-ranking leader on site during your shift Coach front desk associates and service providers in real time Reinforce professionalism, service standards, and accountability Address attendance and performance concerns appropriately Elevate the Client Experience Resolve escalated client concerns promptly and professionally Ensure adherence to service and safety standards Monitor rebooking, retail, and membership conversations Drive Sales & Membership Performance Lead daily sales focus and membership growth initiatives Coach team on conversion and add-on strategies Support promotional rollouts and pricing updates What We're Looking For Previous leadership or supervisory experience (spa, retail, hospitality, fitness, or service-based industry preferred) Strong communication skills and professional presence Sales-minded and results-driven Confident decision-maker Highly organized and detail-oriented Ability to lead calmly under pressure What We Offer Competitive hourly pay (based on experience) Performance-based bonus opportunities Leadership development and growth path Supportive ownership and leadership team Employee discounts on services and products Opportunity to grow within a multi-location operation This is not an entry-level role. We are looking for someone who wants to build something, lead a team, and take ownership of the building during their shift. If you're ready to step into leadership and make an impact, apply today.

Benefits

  • Discounts/Reimbursements
  • Leadership Development
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