Find & Apply For Salon / Spa Manager Jobs in Windham, New Hampshire

Salon & Spa Operations Leader 49 Range Road, Windham, NH 03087 $24.08 - $26.00 an hour - Full-time Apply with Indeed Lead People. Inspire Growth. Elevate the Guest Experience. At Soleil Salon & Spa , we believe that a successful business starts with a strong team, exceptional leadership, and a commitment to making every guest feel valued. We are looking for an experienced, motivated, and results-driven Operations Leader to help lead our growing salon and spa. This is an important leadership position for someone who enjoys developing people, understands the business behind the beauty industry, and knows how to turn goals into measurable results. You will work closely with ownership and our leadership team to oversee daily operations, strengthen team performance, improve profitability, and ensure that every aspect of the Soleil experience reflects our standards. We are looking for someone who can lead with confidence, communicate with purpose, follow through on commitments, and inspire others to reach their potential. Key Responsibilities 1. Leadership & Team Development Lead, coach, and develop a team of 25+ professionals across salon, spa, and guest services. Create a culture of accountability, teamwork, respect, recognition, and professional growth. Conduct regular team meetings, individual check-ins, and performance conversations. Support recruiting, interviewing, onboarding, and the development of new team members. Help team members establish professional goals and create action plans to achieve them. Lead by example and ensure that Soleil's standards and expectations are consistently followed. 2. Business Performance & Financial Growth Monitor and manage key performance indicators (KPIs), including service revenue, retail sales, rebooking, retention, productivity, average ticket, and membership growth. Review financial reports, including Profit & Loss statements, payroll, labor costs, budgets, and revenue performance. Translate numbers into practical action plans that improve business performance. Establish quarterly goals and communicate progress with the team. Identify opportunities to increase revenue, improve efficiency, grow retail sales, and maximize staff productivity. Monitor performance consistently rather than waiting until the end of the month to address opportunities. 3. Daily Operations & Systems Oversee daily salon and spa operations to ensure smooth, efficient, and professional execution. Ensure scheduling, appointment flow, guest communication, and front desk operations meet Soleil's standards. Maintain operational systems, inventory processes, ordering, and overall organization. Ensure team members follow established policies, procedures, and service standards. Identify operational challenges and take ownership of finding solutions. Maintain a clean, organized, welcoming, and inspection-ready environment. 4. Guest Experience & Business Development Protect and elevate the Soleil guest experience at every touchpoint. Support a culture of personalized service, thoughtful recommendations, and consistent follow-through. Identify opportunities to grow memberships, service packages, retail, referrals, and guest retention. Address guest concerns professionally and ensure service recovery is handled with care. Support marketing initiatives, promotions, seasonal campaigns, and business development opportunities. 5. Education & Continuous Improvement Promote a culture of ongoing education and professional development. Participate in leadership training and business education. Support quarterly education initiatives for the team. Stay current with salon and spa industry trends, business practices, and opportunities. Be willing to attend leadership and educational classes outside regular salon hours when needed. Qualifications & Experience Minimum of 3 years of leadership or business operations management experience. Salon, spa, hospitality, or retail experience strongly preferred. Demonstrated ability to lead, coach, and motivate a team. Strong understanding of business KPIs, financial reports, labor management, and profitability. Experience creating goals, tracking results, and holding a team accountable. Excellent communication, organizational, problem-solving, and decision-making skills. Comfortable using technology and business management systems. Ability to work independently and confidently after an initial training and transition period. Self-motivated, proactive, dependable, and solutions-oriented. Committed to continued personal and professional development, including leadership education outside salon hours. What Success Looks Like at Soleil We want a leader who doesn't simply manage the day — they make the business better every day.

Success in this role means:

A motivated, engaged, and accountable team. Consistent progress toward monthly and quarterly business goals. Improved service and retail performance. Stronger rebooking, guest retention, and membership growth. Effective payroll and operational management. A positive, professional, and elevated guest experience. A leadership presence that supports both the team and the long-term vision of Soleil. The Soleil Leadership Philosophy At Soleil, we believe in leading with both heart and accountability. We celebrate growth, recognize effort, communicate openly, and believe that every team member has the opportunity to build a rewarding career. Our Operations Leader must understand that people are our greatest asset, but strong business practices make our growth sustainable. If you are a confident leader who loves developing people, understands business performance, and is excited to help build something exceptional, we would love to meet you. Join us in growing the next chapter of Soleil Salon & Spa.

Pay:

$24.08 - $26.00 per hour Expected hours: 35.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person