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Veterinary Assistant / Customer Service Representative Dr. Sam"s Veterinary House Calls Allentown, PA Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Customer communication Full Job Description Veterinary Assistant / Customer Service Representative — Full-Time or Part Time Join Our In-House & Traveling Veterinary Team Are you a compassionate, friendly, and dependable person who loves animals and enjoys helping people? We are looking for a motivated Veterinary Assistant / Customer Service Representative to join our growing veterinary team and work closely with our in-house and traveling veterinarians. This is an excellent opportunity for someone who enjoys working with both pets and their owners, providing exceptional customer service, assisting with patient care, staying organized, and helping ensure that every client and patient has a positive experience. What We're Looking For We're seeking a Veterinary Assistant / Customer Service Representative who: Has previous veterinary, veterinary assistant, animal-care, or customer-service experience Is compassionate and genuinely cares about patients and their owners Has excellent communication and customer-service skills Is friendly, professional, and comfortable interacting with clients Is comfortable answering phones and assisting clients with questions Can schedule appointments and communicate appointment information clearly Is comfortable handling and assisting with dogs and cats Enjoys assisting veterinarians and veterinary staff with patient care Is organized, dependable, detail-oriented, and able to multitask Works well independently and as part of a team Remains calm and professional in a busy environment Has a positive attitude and willingness to learn Enjoys variety and is excited to assist with both in-clinic appointments and traveling veterinary services Takes pride in maintaining a clean, organized, safe, and welcoming environment What You'll Do Your responsibilities will include: Greeting clients and their pets in a warm, friendly, and professional manner Answering phones and responding to client questions Scheduling, confirming, and managing appointments Checking clients and patients in and out Assisting veterinarians and veterinary staff during appointments Preparing exam rooms and treatment areas Assisting with patient handling and restraint Providing basic patient care under the direction of the veterinarian Assisting with treatments, medications, and other patient-care needs as directed Helping collect and prepare laboratory samples as directed Maintaining accurate patient and client records Communicating veterinary instructions to clients clearly and compassionately Providing excellent customer service throughout the client's visit Assisting with payments, invoices, and general front-desk responsibilities Cleaning and maintaining exam rooms, treatment areas, and equipment Keeping the hospital clean, organized, safe, and welcoming Assisting our traveling veterinarian with house calls as needed Helping prepare supplies and equipment for traveling veterinary services Building lasting and trusting relationships with clients and their pets Supporting the veterinary team with daily hospital operations Why Join Our Team? We believe great veterinary medicine starts with a great team. You'll have the opportunity to work closely with experienced veterinarians, develop your veterinary and customer-service skills, and play an important role in providing exceptional care to patients and their owners. No two days are exactly alike. From assisting with veterinary appointments and patient care to answering phones, scheduling appointments, helping clients, and supporting our traveling veterinary services, this position offers variety and the opportunity to make a real difference. If you love animals, enjoy working with people, take pride in providing excellent customer service, and want to be part of a team that values your hard work and dedication, we would love to meet you!

Position Details Position:

Full-Time Veterinary Assistant /

Customer Service Representative Schedule:

Monday-Thursday — No weekends!

Experience:

Veterinary assistant, veterinary, animal-care, or customer-service experience preferred

Compensation:

Competitive pay based on experience and skill level

Benefits:

Competitive benefits package including Health, Dental, Vision, Pet Discounts, and more Ready to Join Our Team? If you are a dependable, compassionate, and enthusiastic professional looking for a rewarding position where you can work with animals, help people, and be an important part of a veterinary team, we want to hear from you!

To Apply:

Please send your resume to: Join our team and help us provide exceptional veterinary care and outstanding customer service — one patient and one client at a time. xNzn1AnoUp