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Go back Lincolnshire Community Health Service NHS Trust Service Support Administrator The closing date is 22 September 2026 Apply for this job Job summary Come and work in our Children and Young Peoples administration team providing quality administrative services to clinician across multiple services. You will be delivering a diverse range of secretarial and administrative tasks, working alongside a team of experienced and knowledgeable staff to ensure a high standard of service is delivered for patients, parents and clinicians. This post covers our services across the county and offers the opportunity to learn and enhance your skill set due to the diversity of the role. You will be responsible for supporting patients from referral through to treatment by scheduling and managing appointments, monitoring patient pathways, responding to enquiries, and ensuring all information is communicated accurately and promptly. You will help maintain high standards of patient experience while supporting performance targets such as Referral to Treatment (RTT), 18 week waits. Main duties of the job Manage waiting lists to ensure timely access to appointments Schedule, monitor, and manage appointments Provide patients with accurate and timely information regarding appointments. Respond to patient enquiries and assist with appointment rescheduling or cancellations when required. Maintain effective communication between patients, and clinical teams. Record, update, and report patient and performance data using Trust information systems. Proficient in audio typing and transcribing reports and meeting minutes Identify and escalate operational issues to line management. Support service performance by meeting reporting deadlines and highlighting potential breaches or concerns. Ensure compliance with Trust policies, and Service Standard Operation Procedures About us At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce. LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively. We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more https://www.lincolnshirecommunityhealthservices.nhs.uk/join-us/learning-and-dev Details Date posted 11 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year Per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 818-CYP429-A Job locations Beech House Waterside South Lincoln LN5 7JH United Kingdom Job description Job responsibilities A detailed job description including a person specification has been uploaded wit this vacancy. This includes a list of responsibilities, Skills and competencies for the role Job description Job responsibilities A detailed job description including a person specification has been uploaded wit this vacancy. This includes a list of responsibilities, Skills and competencies for the role Person Specification Qualifications Essential Level 3 vocational qualification in relevant subject or equivalent Level 3 Word processing or typing qualification or equivalent Skills Essential Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Ability to establish and maintain working relationships at all levels internally and externally Knowledge Essential Knowledge of confidentiality and data protection Knowledge of medical terminology Page 7 of 8 legislation and is able to use discretion where necessary Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook Experience Essential Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures Previous experience of audio typing and transcribing of meeting minutes Previous experience of working towards targets/deadlines Previous experience of validating data against reports. specific requirements Essential Previous experience of validating data against reports. Person Specification Qualifications Essential Level 3 vocational qualification in relevant subject or equivalent Level 3 Word processing or typing qualification or equivalent Skills Essential Excellent written and verbal communication skills - ability to liaise with staff and members of the public at all levels Excellent organisational skills - able to manage busy workload, prioritise work and have a good attention to detail Ability to establish and maintain working relationships at all levels internally and externally Knowledge Essential Knowledge of confidentiality and data protection Knowledge of medical terminology Page 7 of 8 legislation and is able to use discretion where necessary Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook Experience Essential Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures Previous experience of audio typing and transcribing of meeting minutes Previous experience of working towards targets/deadlines Previous experience of validating data against reports. specific requirements Essential Previous experience of validating data against reports. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Lincolnshire Community Health Service NHS Trust Address Beech House Waterside South Lincoln LN5 7JH United Kingdom Employer's website https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab) Employer details Employer name Lincolnshire Community Health Service NHS Trust Address Beech House Waterside South Lincoln LN5 7JH United Kingdom Employer's website https://www.lincolnshirecommunityhealthservices.nhs.uk/ (Opens in a new tab) Employer contact details For questions about the job, contact: Operational Lead CYP Janet Pardoe janet.pardoe@nhs.net 07827881004 Details Date posted 11 September 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year Per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 818-CYP429-A Job locations Beech House Waterside South Lincoln LN5 7JH United Kingdom Supporting documents Privacy notice Lincolnshire Community Health Service NHS Trust's privacy notice (opens in a new tab)