Find & Apply For Security Manager Jobs in Hamden, Connecticut

POSITION SUMMARY

The District Manager at Narrow Security is a strategic leadership role responsible for overseeing security operations, client relationships, and team performance across all client sites within the New England district (Connecticut, Massachusetts, and New Hampshire). This role integrates operational excellence, client engagement, and team development to ensure service quality, contract compliance, and account growth throughout the district. The District Manager collaborates with Operations, HR, Training, and Business Development to drive performance, maintain high service standards, and foster client satisfaction while acting as a subject matter expert (SME) for the New England district and/or assigned vertical markets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Support & Culture Manage and coordinate security operations across all client sites within the New England district to ensure consistent performance, operational efficiency, and compliance with client contracts and company objectives. Develop and manage schedules for all New England client sites, collaborating with command center operations to align staffing with operational and client requirements while minimizing unbilled overtime. Monitor district KPIs, such as unbilled overtime, open shifts, incident trends, compliance metrics, and officer performance, proactively identifying and mitigating operational risks or deficiencies and leading incident response and escalation processes. Participate in investigations and performance reviews involving client feedback or operational issues. Ensure compliance with legal, industry, and company standards across Connecticut, Massachusetts, and New Hampshire, including state-specific licensing and employment requirements. Foster a service-first culture through proactive communication, recognition, and accountability, reinforcing Narrow Security's policies and standards. Work with HR and Central Operations teams to ensure seamless employee onboarding and employee success, towards delivering exceptional client outcomes. Learning & Development Collaborate with Training and Operations to develop and implement district-specific onboarding, post-order reviews, and ongoing training programs for security officers and supervisors across New England. Mentor and develop field personnel, providing performance feedback, career advancement pathways, and strategies to improve retention. Analyze KPI and incident data to identify training gaps, recommending updates to training content (e.g., customer service, incident escalation, vertical-specific SOPs). Oversee comprehensive guard orientation programs tailored to district and site-specific requirements. Legal & Policy Maintain in-depth knowledge of client service agreements, deliverables, and SLAs, ensuring compliance with legal, industry, and company standards across the New England district. Oversee incident response and escalation protocols, participating in investigations and performance reviews as needed. Safeguard confidentiality of sensitive client and employee information, maintaining accurate, audit-ready documentation. Ensure daily schedule accuracy and provide weekly confirmations to verify compliance with operational and client requirements. Financial Management (P&L) Manage district-level P&L levers for New England, including labor mix, overtime, bill rates, margins, and scope creep, partnering with Operations and Finance for accurate budgeting and forecasting. Monitor district KPIs, incident trends, and staffing efficiency, implementing corrective actions to protect margins while meeting SLAs. Utilize workforce management systems (e.g., WinTeam, TrackTik) to optimize costs, manage schedules, and document service delivery. Minimize unbilled overtime through effective schedule management and maintain accurate personnel records. Subject Matter Expert (Vertical and Geography) Act as SME for the New England district and/or assigned verticals (e.g., Commercial Real Estate, Healthcare, Logistics, Education, Entertainment), tailoring SOPs, post orders, and training to specific needs. Advise clients on local regulations, risk profiles, incident patterns, and best practices, briefing internal teams to align staffing and training with vertical requirements. Represent Narrow Security at district industry meetings and events, contributing to thought leadership and client education. Conduct site surveys to assess security needs, identify risks, and implement tailored measures to enhance safety and security.

QUALIFICATIONS

Bachelor's degree in Business Administration, Security Management, Criminal Justice, or a related field. 7-10 years of experience in a service-based or security industry, with at least 5 years in a leadership or account management role. Proven ability to manage multiple sites, coordinate complex schedules, and build strong client relationships. Exceptional interpersonal, verbal, and written communication skills. Strong leadership, conflict resolution, and decision-making capabilities. In-depth knowledge of financial performance, contract management, and operational efficiency. Familiarity with the New England (Connecticut, Massachusetts, New Hampshire) regulatory and security licensing landscape preferred. Proficiency in Microsoft Office and workforce management systems. Valid driver's license and willingness to travel extensively within the New England district.

WORK ENVIRONMENT

Position is based out of Narrow Security's New Haven, CT office. Light conditions associated with day and night operations. Environments without controlled temperatures. Regular travel across Connecticut, Massachusetts, and New Hampshire. Availability to respond to client issues and operational needs outside regular business hours.

KEY COMPETENCIES

Client Focus & Service Excellence Leadership & Team Development Strategic Communication & Influence Accountability & Results Orientation Problem Solving & Conflict Resolution Financial & Operational Management Adaptability & Decision Making

COMPENSATION & BENEFITS

Base salary: $86,500 annually. Performance-based bonuses.

Pay:

$86,500.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person