Security Operations Manager Confidential Albuquerque, NM Job Details Full-time $60,000 a year 18 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Customer communication Staff supervision Microsoft Excel Microsoft Outlook Driver's License Guard Card Recruiting Patrolling Security GPS devices CRM system proficiency Full Job Description
SECURITY OPERATIONS MANAGER
Private Residential Patrol Company | Albuquerque, New Mexico Position Summary. An established private residential patrol company is seeking a hands-on Security Operations Manager to lead daily operations, supervise patrol officers, maintain dependable coverage, and ensure accurate reporting and follow-through. This position combines field oversight, staff management, customer communication, and administrative responsibility. This is an unarmed patrol operation, and firearms are not carried while on duty.
KEY RESPONSIBILITIES
- Schedule patrol coverage, manage time-off requests, and arrange coverage for open shifts.
- Supervise, coach, train, and evaluate patrol officers, including addressing attendance, performance, and conduct issues promptly.
- Monitor patrol activity and ensure required routes, shift logs, incident reports, and other records are completed accurately and on time.
- Respond to urgent calls and incidents, coordinate with law enforcement when appropriate, and ensure timely follow-up.
- Recruit and onboard qualified officers and maintain appropriate staffing levels.
- Maintain patrol vehicles, uniforms, equipment, and related inventory, including maintenance and repair records.
- Prepare payroll hours, invoices, receipts, and recurring operational reports by established deadlines.
- Maintain employee licensing, training, and continuing-education records.
- Maintain the company CRM system and lead the customer outreach program.
- Represent the company professionally at community meetings and in communications with customers and partner organizations.
QUALIFICATIONS
- Ability to obtain New Mexico Private Patrol Operations Manager license.
- Current New Mexico Level Three security guard registration.
- Valid driver's license, insurable driving record, and ability to pass required background screening.
- At least 5 years of prior security and supervisory experience.
- Working knowledge of Microsoft Word, Excel, Outlook, GPS, CRM systems, and digital reporting tools.
- Clear communication, sound judgment, discretion, strong follow-through, and the ability to work independently.
- Availability to respond to staffing issues, emergencies, and occasional evening or weekend operational needs.
COMPENSATION AND BENEFITS
This is a salary exempt position with a starting pay of $60,000. Benefits include medical and dental coverage, 401(k), paid time off, STD, LTD, and life insurance.
HOW TO APPLY
Please submit a resume and a brief summary of relevant security patrol and supervisory experience through this posting. Qualified applicants will be contacted directly. The employer's identity will be shared with candidates selected for an interview.
Pay:
$60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person