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Job Overview:

Please do not call about this position. The California Grand Casino is recruiting for Customer Relations Agents (surveillance and patrol associates). No prior experience needed . As a key point of contact for our customers, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships. All employees must be 21 years of age. Successful candidates will have experience in customer service related positions, not security and will have excellent attendance. Expected schedule Friday through Tuesday 9 pm

5 am Nights and weekends are required Our agents patrol assigned areas and watch surveillance monitors to ensure protection of clients, visitors, and property.

We are a 24 hour business that is open 365 days per year. This staff is a small group and is responsible for covering for each other in the case of illness, requested time off, etc. We try to maintain standard schedules when possible. The schedule for this position is not yet set. Agents will be provided shirts, jackets, vests, as needed to wear while on duty.

Responsibilities:

Stand at post and be visible or sit in Guard shack and watch surveillance
Monitor video surveillance as per post orders
Watch for cars pulling in and make sure that occupants enter the casino
Follow Post Orders
Respond to reasonable business related customer service requests
Respond to customer disturbances and safety issues
Generate incident reports as needed
Maintain and submit Daily Activity Reports, Incident Reports, Accident Reports, Hazard Reports, and Condition Reports (reports must be legible, and routed to Supervisor for distribution)
Work under direct supervision of Security Director and general supervision of Casino Management
Maintain consistent performance, attendance, uniform appearance, and professional grooming
Maintain professional communication with clients and patrons
Respond to emergency calls including security, medical, fire and damage to property
Use two-way hand-held radio to communicate with supervisor and other agents

Qualification Requirements:

Obtain and maintain a valid State Guard Registration (guard card) from the state of California
at hire, must possess prior to starting work.
Be fluent in English (Fluency in other languages in addition to English is a plus.)
Pass a background check (performed by the Contra Costa County Sheriff's Dept.)
Be able to read, write and understand and execute written orders, policies, procedures, instructions and handle requests and compile security reports for management
Demonstrate a positive attitude, outstanding customer service skills , and take initiative in completing assigned tasks
Be able to sit/stand/walk for long periods of time
except for breaks, this is primarily a standing/walking post .

The California Grand Casino is an equal opportunity employer and does not discriminate against persons because of age; race/color; creed/religion; citizenship; political affiliation and activities; disability; medical condition; marital status; sex; gender; gender identity; gender expression; sexual orientation; ancestry/ethnicity/national origin, veteran status, status as a victim of domestic violence, assault or stalking; or any other legally protected status. There is a FULL Background Check on all employees. You can check out our website at www.calgrandcasino.com. For the California Grand's privacy policy, please click or copy and paste this link: https://www.californiagrandcasino.com/about-us/careers/

Pay:

From $27.00 per hour

Benefits:

401(k) Dental insurance Health insurance On-the-job training Vision insurance Application Question(s): California law requires anyone entering a casino to be at least age 21. Will you be at least 21 years of age prior to interview? Do not indicate your age. Answer yes or no only.

Language:

English (Required)

Work Location:

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Find & Apply For Surveillance Officer / Investigator Jobs in Pacheco, California

Customer Relations Agent