Find & Apply For Automotive Service Technician / Mechanic Jobs in Farmington, Michigan

Automotive Service Advisor Suburban Toyota - 3.8 Farmington, MI Job Details Full-time $38,000 - $100,000 a year 8 hours ago Benefits Dental insurance 401(k) Tuition reimbursement Retirement plan Qualifications Customer communication Oil change Upselling Driver's License Driving Dealership experience Full Job Description Job Overview Join our dynamic automotive team as a Service Advisor, where you will be the vital link between our valued customers and our skilled technicians. In this energetic role, you'll provide exceptional customer service by guiding clients through vehicle diagnostics, repairs, and maintenance needs. Your expertise in automotive systems and strong communication skills will ensure a seamless experience for every customer, helping to build trust and loyalty. If you thrive in a fast-paced environment and are passionate about cars and service excellence, this is the perfect opportunity to accelerate your career in auto service management. Duties Greet customers warmly, listen carefully to their vehicle concerns, and accurately document their needs. Explain repair and maintenance procedures clearly, providing detailed estimates using estimating software. Upsell additional services such as oil changes, tire rotations, brake repairs, alignments, suspension work, and transmission diagnostics to enhance customer satisfaction and shop profitability. Coordinate with mechanics to prioritize repairs, ensuring timely completion of services like diesel engine repair, collision repair assessments, or air brake inspections. Write detailed service reports and work orders that include mechanical diagnoses, recommended repairs, and cost estimates. Communicate effectively with clients about vehicle status updates and explain necessary repairs in an understandable manner. Manage cash handling processes accurately during payment transactions while maintaining a professional demeanor at all times. Experience Proven dealership or auto service center experience as a Service Advisor or similar role. Strong mechanical knowledge with hands-on experience in automotive diagnostics, repair procedures, and vehicle maintenance. Familiarity with estimating software and computer-aided vehicle damage estimating tools. Knowledge of automotive systems including transmissions, shocks & struts, brakes, air brakes, alignment, suspension components, tire service, diesel engines, and oil changes. Excellent customer service skills with the ability to communicate technical information clearly to clients. Experience in auto body repair or collision repair processes is a plus. Valid driver's license with a clean driving record; ability to drive various vehicle types confidently. Join us to be part of a vibrant team dedicated to delivering top-tier automotive service! Your mechanical expertise combined with your passion for customer satisfaction will make a real difference every day.

Pay:

$38,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Retirement plan Tuition reimbursement

Work Location:

In person