Find & Apply For Automotive Service Technician / Mechanic Jobs in Hanover, Pennsylvania

Job Descriptions

POSITION TITLE

Service Advisor

DEPARTMENT

Service

REPORTS TO

Service Manager

FLSA STATUS

Exempt Hanover Auto Team has been under the same family ownership for over 35 years. Our motto is "Making it Fun Again!" and we strive to do just that by providing a fun, family-oriented, and welcoming atmosphere for our customers and employees alike. We proudly serve the Hanover, Pennsylvania community and its surrounding areas. We are always seeking enthusiastic, qualified individuals to join our growing team.

PURPOSE:

The Automotive Service Advisor serves as the main point of contact for customers at a dealership or service center, acting as a liaison between customers and technicians. Their primary responsibilities include greeting customers, understanding their vehicle's issues, recommending necessary repairs and maintenance, providing estimates, and coordinating with technicians to ensure timely and efficient service.

WHAT WE OFFER

Great corporate culture and team environment-we value you! Affordable health, vision, and dental insurance Option for Company Paid Health Insurance Company paid life insurance Competitive compensation and bonus program Paid training 401(k) plan with generous matching/profit sharing Generous Paid Time Off and Paid Holidays Flexible schedule options, no late nights, rotating Saturdays, closed Sundays Corporate YMCA Discount Employee Incentive Programs (vehicle service and purchases) Employee Assistance Program Opportunity for Advancement and Articulated Career Path

ESSENTIAL DUTIES

Maintain customer satisfaction index rating at least comparable to that of the manufacturer, zone or branch average. Maintain a dealership-prescribed standard for 'hours per customer repair order written.' Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc. Ensure that all documents are account for. Accomplish the forecast that has been established by the GM, Service Director, and/or Service Lane Manager. Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon. Schedule appointments using dealership-approved form. Assign sequence numbers to each customer's repair order. Communicate with service customers to determine the nature of the mechanical problem/s. Obtain customer and vehicle data. Test-drive the vehicle or refer to the test technician as necessary. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.

QUALIFICATIONS

High School Diploma or equivalent. Ability to read and comprehend instructions and information. Two years of experience in a dealership position. General knowledge of vehicle mechanical operations. ASE certification preferred. Sales experience preferred. Professional personal appearance. Excellent written and oral communication skills.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Service Advisor is frequently required to spend time on the phone, along with servicing customers. The employee is frequently required to walk, sit and talk or hear. The employee must occasionally lift and/or move up to 10 pounds, and occasionally lift weights up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

In person