Find & Apply For Field Service Engineer Jobs in Tampa, Florida

Job Description Help for Job Description. Opens a new window. Make an Impact with Healthcare Technology Jobs That Matter At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service techs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America. Our Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. This individual will be based in Tampa, Florida, and will support several customer sites within the greater Tampa area and the western portion of the state. This position supports our Transport Automation solutions (pneumatic tubing systems). Short Facts

• Tampa, FL, United States
• Field Service
• Permanent Position Responsibilities Make an impact Perform all Customer Support Duties and Responsibilities relating to Swisslog Healthcare's Transport Automation systems, including:
• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to the appropriate manager/supervisor, and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers' consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.

Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.

• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company's money and resources responsibly, and exercise proper care and responsibility when working with customers' property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as holiday and weekend work.