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Cognizant

Field service engineer - Gastonia NC

Pay: Not specified

Posted: 4 weeks ago

Location: Gastonia, NC (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/8/2026

Job Description

Field service engineer

Location :

- Gastonia - NC •Please note, this role is not able to offer visa transfer or sponsorship now or in the future• We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Monitor ticket queues and assign tickets through ITSM tools; Perform incident management, RCA for major incidents , and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles . Utilize tools such as

SCCM, IT

Shop, and Nexthink for endpoint visibility and support efficiency. Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills :

- Desktop Support - Field services Audio visual devices Networking / WIFI