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Cognizant

Field service engineer - Gastonia NC

Pay: Not specified

Posted: 4 weeks ago

Location: Gastonia, NC (Onsite)

Last Updated: 2 days ago

Hours: Full-Time

Expires: 10/8/2026

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Based on North Carolina data

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What they do

A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.

$100,951 / year median in North Carolina

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Job Description

Field service engineer

Location :

- Gastonia - NC •Please note, this role is not able to offer visa transfer or sponsorship now or in the future• We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Monitor ticket queues and assign tickets through ITSM tools; Perform incident management, RCA for major incidents , and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles . Utilize tools such as

SCCM, IT

Shop, and Nexthink for endpoint visibility and support efficiency. Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

Mandatory Skills :

- Desktop Support - Field services Audio visual devices Networking / WIFI