Find & Apply For Field Service Technician Jobs in Headland, Alabama

Donald Smith Company | Headland, AL | Full-Time Donald Smith Company is hiring a full-time Service Tech in Headland, AL . Donald Smith Company is a family-owned and operated water well drilling and pump repair company that has been in business for over 80 years . As a Service Tech , you will primarily perform service, troubleshooting, and repair work, helping customers resolve residential plumbing, electrical, and water system issues. This role requires strong problem-solving skills, good communication, and a customer-focused approach. You must also be willing to participate in an on-call rotation and travel out of town periodically to support field crews and complete repair work. Responsibilities Perform residential plumbing, electrical, and water well pump service and repair work. Troubleshoot issues, identify the cause of problems, and complete repairs efficiently. Communicate professionally with customers, including handling complaints and working with upset or frustrated customers. Provide recommendations for repairs and services and assist with sales opportunities. Participate in an on-call rotation for weekend emergency service calls. Work independently after completing initial training with an experienced team member. Follow company safety procedures and maintain a professional approach when working at customer locations. Qualifications Valid driver's license with a clean driving record required. At least 2 years of relevant work experience in service, plumbing, electrical, pump repair, or a related technical field. Knowledge of residential plumbing and electrical systems preferred. Strong communication and customer service skills, including the ability to handle difficult customer interactions professionally. Strong troubleshooting and problem-solving abilities. Ability to work independently after training. Willingness to work approximately 45-55 hours per week, including occasional extended days and scheduled weekend on-call rotations. All employees are subject to DOT random drug testing. Preferred Experience, But Not Required Residential plumbing and electrical repair experience. Experience servicing water well pumps or related equipment. Experience with small cranes, pulling rigs, or similar equipment. Previous experience in a field service or customer-facing repair role. Hours & Travel Regular schedule is Monday-Friday, 6:30AM- 4:30 PM. Some days may run later depending on service needs. Expected schedule of approximately 45-55 hours per week . Weekend on-call rotation runs from Friday morning through Thursday night, with weekend coverage approximately once per month . Out-of-town travel is very rare. Pay & Benefits $18-$22 per hour , based on experience. 1.5% commission on sales generated by the employee. $40 additional pay for weekend on-call coverage. Cell phone provided or cell phone allowance. Medical, dental, vision, and life insurance. 401(k), paid vacation, and 8 paid holidays. Career growth opportunities. If you are interested in learning more about a career with Donald Smith Company as a Service Tech , apply today! #INDPE2023