Find & Apply For Field Service Technician Jobs in Westmont, Illinois

Field Service Technician Job Summary Archetype Services is currently seeking a new Field Service Technician. The right person will be an individual with motivation for learning new technology, have a knack for troubleshooting & programming different types of control systems, and always strives for high levels of product knowledge and customer service. Work as an integral part of a creative, result-oriented, dedicated team that collaborates closely. Our culture thrives on collaboration, inclusiveness, humility and understanding the value of reputation. Archetype Services is responsible for performing factory-certified start-ups, programming, troubleshooting and ongoing maintenance of lighting and building automation control systems. Our Field Service Techs work with contractors, designers, engineers, and end-users to configure control systems to meet code compliance and specificized unique expectations while maintaining concise communication with all parties. A successful Field Service Technician will not be afraid to ask the right questions to understand the system design intent and the client's needs. Archetype Services currently supports the following controls manufacturers: LeGrand DLM & WattstopperPlus, Signify Dynalite & Interact Pro Scalable, Pharos, Color Kinetics, Bubblynet and more. Training is provided for each manufacturer and is ongoing. Responsibilities and Duties Provision and troubleshoot control systems serviced by Archetype Services and as designed per electrical plans/energy code Coordinate with on-site contractors and facility managers to ensure proper system installation Integrate control products with 3rd party systems Identify and mitigate risks and customer impact; manage escalations; anticipate and make tradeoffs; and balance business needs with technical and project constraints Troubleshoot unresponsive devices/systems or work directly with manufacturers on replacement or repair Capture and share best-practice knowledge Over-communicate, be passionate, be flexible, be innovative, be customer focused, and be honest Qualifications and Skills Strong customer service, verbal, and written communication skills Experience with troubleshooting electrical systems and proficiency with signal flow, equipment functionality, and programming Experience in low-voltage system installation and/or setup, including but not limited to lighting control, technical theater, high-end home automation, computer networking experience is a plus, but not required. Demonstrated ability to troubleshoot complex issues with minimal assistance; solution focused Ability to organize and manage time effectively under strict timelines within a fast-paced environment Comfortable interacting with and understanding the client's needs and managing expectations with various ranges of customers from different backgrounds and understandings. Proficient in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software. Expectation of travelling 75% of time once factory certified. Must have a reliable vehicle with valid driver's license & insurance

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Cell phone reimbursement Dental insurance Disability insurance Health insurance Life insurance On-the-job training Paid time off Parental leave Vision insurance

Work Location:

Hybrid remote in Westmont, IL 60559