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Maintenance & Repair
Field Service Technician
Lexington, KY
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Required to work on rotating shifts, nights, weekends and some holidays.
Job Summary:
Field Service Technician responsible for diagnosing, repairing, and maintaining ATM equipment at the module level while ensuring timely issue resolution, accurate reporting, and compliance with safety and security procedures. The role requires strong mechanical and electrical aptitude, problem-solving skills, customer service focus, and the ability to work independently in a field-based environment with flexible scheduling and travel requirements.
About CTC:
About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Responsibilities:
Perform minor maintenance, repairs, and component replacement at the module level. Maintains parts inventory and related records. Provides status reports throughout the service repair. Diagnose problems based on the information provided in the call and through the error logs on the ATM. Responsible for ownership of customer issues until resolution according to SLA agreements. Practices security safety procedures when working with ATM's and or within financial institution. Complete industry specific Training and certifications. Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
Physical Requirements:
May require bending/squatting, walking/standing /sitting for prolonged periods. May require prolonged travel based on your service area. Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.) You may be dispatched daily on a call-by-call basis or have a daily schedule. You may be required to work on rotating shifts, nights, and or weekends.
Basic Qualifications:
High School Diploma or equivalent 0-1 years of related experience. Reliable transportation. An Android smart phone to receive work orders on and access support documentation.
Have basic tools:
Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.
Preferred Qualifications:
An associate degree is preferred. Previous experience with ATM or similar equipment is preferred. This job also can be searched as: ATM Technician, POS machine maintenance technician, Field service technician, Electro mechanical technician and etc..
Pay:
Up to $21.30 per hour
Education:
Associate (Preferred)
Experience:
ATM or electro mechanical: 1 year (Required)
License/Certification:
Driver's license (Required) Ability to
Commute:
Lexington, KY 40511 (Required) Willingness to travel: 100% (Required)
