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Field Service Lead Installation Specialist

FOR MORE THAN 80

YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body's signals.

Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. T is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.

JOB TITLE

Field Service Lead Installation Specialist

DEPARTMENT

Field Service

EXEMPT / NON-EXEMPT

Non-Exempt

SUPERVISOR'S JOB TITLE

Installation Team Manager

LOCATION

Field -Various Locations-Baltimore, Boston, Philadelphia, NYC/NJ, Chicago As a Field Service Lead Installation Specialist, you will lead onsite project teams to deliver against an installation plan for the entire Neurology product line of Neurodiagnostic Devices and Software, as assigned throughout North America. Position requires significant travel and ability to work well within teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers. Lead larger neurology installations, as assigned by Manager or Site Planner. Follows installation plan provided by Site Planner and customer PM. Assigns onsite duties against the plan to the project team supporting them onsite. Ensure all installations are managed in a professional and workmanlike manner in accordance with the Company standards and directives and customer requirements. Perform site walkthroughs to confirm readiness and compliance with installation guidelines. Responsible for diagnosing and analyzing causes of product failures, reporting findings and making recommendations for improvement by providing feedback to Engineering, Operations and other cross functional teams. Perform basic customer training as part of an installation or at a scheduled customer training class at the customer site, as requested. Perform onsite service or preventive maintenance on installed equipment in a professional and workmanlike manner. Will be required to troubleshoot, diagnose and repair PCs, networks and proprietary hardware/software issues. Will escalate to manager when response time objectives cannot be met. Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information. Demonstrate commitment to continuous learning by upgrading knowledge and skills through internal and external learning. Ensure timely completion of all paperwork and required administrative functions including all data entries in Natus' CRM system. Regular expense reports managed and submitted to manager for review and approval, as defined by Natus policy. Build strong customer relationships through effective communication, professionalism, and ongoing support during the implementation process. May be asked to perform other tasks, as required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

Bachelor's or Higher degree, from an accredited college or university is required. 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device ...For full information see follow application link. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.