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Lead Technician

FEDERATED SERVICE SOLUTIONS INC - 3.0

Plymouth, MI Job Details Full-time $17 - $32 an hour 8 hours ago Benefits Profit sharing Paid training Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Customer communication In-person customer service High school diploma or GED Driver's License Customer engagement Power tools Hand tools Mechanical knowledge

Full Job Description Description:

Position Title:

Lead Technician Location:

Remote 100% Travel, deploy from

Michigan Reports To:

Resource Deployment Manager Job Type:

Full Time, Non-Exempt About Federated Service Solutions:

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

Who We're Looking For:

We're hiring a Lead Technician to be the face of our field installs—owning outcomes, solving real problems, and guiding projects across the finish line. If you've got a strong mechanical mindset, can speak fluently with customers and teammates alike, and know your way around wires, dashboards, and diagnostic tools, this seat is built for you. This role is ideal for someone who takes pride in doing the job right the first time, even when working independently and under pressure. Whether you're installing low-voltage cabling at a retail site or wiring a GPS system into a fleet vehicle, you're calm, capable, and always professional. You'll work remotely but travel frequently—sometimes at night or over weekends depending on project needs. You'll be the go-to technician on-site, so leadership, clarity, and ownership are a must.

What You'll Do:

Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution. Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards Why Join FSS? + Paid training and certifications + Clear career advancement path + Opportunity to travel across the United States + Hands-on experience with fleet technology and vehicle electronics + Learn from experienced industry professionals + Build a long-term career in a growing technology field

Requirements:

What You Bring:

High school diploma or equivalent Strong mechanical aptitude and comfort using hand and power tools Excellent communication skills and customer-facing presence Ability to work independently, think critically, and problem-solve in the field Willingness to travel extensively and work flexible schedules (days, nights, weekends) Clean driving record and valid driver's license Nice to

Have:

1+ years of experience in network cabling, telecom, or automotive electronics Ability to read wiring diagrams, blueprints, and technical manuals Familiarity with telematics or diagnostic tools (e.g., Samsara, GPS platforms) Technical diploma or certificate in electronics, automotive, or telecom-related fields Certifications such as BICSI Installer, CompTIA Network+, MECP, or equivalent This Role Isn't for

You If:

You avoid ownership, struggle to communicate clearly on-site, or shy away from complex or messy installs. If you prefer a desk, dislike travel, or need someone to guide every move—this probably isn't your seat.

Physical Requirements:

+ Ability to lift and carry equipment up to 50 lbs. + Ability to work inside vehicles and confined spaces. + Ability to bend, kneel, crawl, climb, and stand for extended periods. + Ability to use hand and power tools safely.

Our Benefits:

Competitive Compensation Focus on

Culture and Employee Engagement:

Emphasizing work-life balance.

Paid Time Off Medical/Dental/Vision Plans:

Starting the first of the month following hire date. 401(k) + Company Match Profit Sharing Life and Disability Insurance Employee Discounts, Employee Referral Bonuses Federated Service Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on any legally recognized protected class under federal, state, or local law. To read more about Equal Employment Opportunity (EEO) please visit www.dol.gov