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Drew Executive Search Inc.
Field Service Technician
Job Description
Drew Executive Search, Inc. is very excited to be working with a terrific Midwest based company in helping to fill a Field Service Technician role that will be based around the Tunica, MS area. This Field Service Technician will spend close to 90% of their time in Tunica, MS but will also be responsible for occasionally traveling to customer locations in Jonesboro and Little Rock, AR. This is a great opportunity to join a growing organization in a fast-paced Field Service Technician role. My client offers a terrific training program with ongoing education, potential company car, cell phone, laptop, etc. and a host of other perks. This Field Service Technician role will be working on a variety of equipment including both banking equipment (ATMs, cash recyclers, etc) and gaming equipment (ticket redemption kiosks, currency sorters, etc).
- This field service technician role will require weekend availability and we envision the schedule being Thursday-Monday 8am-5pm.
- Job duties for this Field Service Technician role include:
- Quickly respond to dispatched service calls, providing remote and onsite support to customers as required
- Perform equipment troubleshooting and repairs efficiently and effectively
- Install and train customers on software and equipment as needed
- Maintain accountability for parts, inventory and company vehicle
- Provide world class customer service Qualifications for this Field Service Technician role include:
- Previous experience in a customer-facing Field Service Technician position is preferred
- Minimum one-year experience with electromechanical equipment servicing (banking equipment and gaming equipment strongly preferred)
- Thorough knowledge of basic electronics
- Excellent problem-solving and troubleshooting skills
- Strong mechanical aptitude
- Good PC/computer skills
- Clean driving record and ability to obtain gaming license In lieu of ATM or gaming repair experience, we've found that candidates that have experience in office equipment (printers/copiers) repair, medical field service engineers, cell tower experience or other types of positions that require both mechanical and electrical aptitude translate well.