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Documentation & Continuous Improvement :

Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.

Parts & RMAs :

Recommend parts, create concise quotes/RMAs (warranty & non-warranty), and document root causes. What You Bring Must-have 5+ years HVAC/R field service (commercial/industrial preferred). Confident with the refrigeration cycle and psychrometrics (sensible vs. latent). Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.

Strong phone presence:

patient, friendly, and able to coach a tech to resolution. Organized, documentation-minded, and team-oriented; basic computer skills (email, Teams, Excel/Word). Nice-to-have Start-up/commissioning or factory tech support experience. Experience with dehumidification applications or pool/natatorium environments. Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies. Why You'll Love It Here Stay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops. Make a visible impact by mentoring the field and improving reliability. Tight-knit team, direct access to leadership, and a growing product line.

Compensation & Benefits Salary:

$70,000-$90,000 , DOE.

Benefits:

Health, dental, 401(k) with match, paid vacation. Work Location & Travel On-site at Cedarburg, WI (53012) . ~10-20% travel for trainings and start-ups

Job Type:

Full-time Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Ability to

Commute:

Cedarburg, WI 53012 (Required) Ability to

Relocate:

Cedarburg, WI 53012: Relocate before starting work (Required)

Work Location:

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Find & Apply For HVAC Mechanic / Installer Jobs in Cedarburg, Wisconsin

HVAC/R Technical-Applications Support (Dehumidification)